The Ombudsman’s Office was created by Congress in the Homeland Security Act of 2002 to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS) and to make recommendations to fix systemic problems and improve the quality of services provided by USCIS.
The Ombudsman's Office:
- Assists individuals and employers in resolving problems with USCIS;
- Identifies areas in which individuals and employers have problems in dealing with USCIS; and
- Proposes changes to mitigate identified problems.
Leadership and Organization
In November 2009, Secretary Napolitano appointed January Contreras to serve as the Citizenship and Immigration Services Ombudsman.
The Ombudsman’s Office is:
The Ombudsman is an independent office within the Department of Homeland Security and reports directly to the Secretary and Deputy Secretary of Homeland Security and is not part of USCIS.
The Ombudsman does not disclose your confidential information without your consent. All information submitted to the Ombudsman is collected and protected under the provisions of the Privacy Act.
The Ombudsman advocates for a fair process and works to improve the services at USCIS for both those who apply for and those who administer immigration benefits.
- View the Office of the Citizenship and Immigration Services Ombudsman's Organizational Chart (PDF, 1 page – 42 KB)
- See how the Office of the Citizenship and Immigration Services Ombudsman fits within the larger Department of Homeland Security Organizational Chart
See the legislative mandate of the Office of the Citizenship and Immigration Services Ombudsman, in the Homeland Security of 2002, Section 452.
By mail or phone:
Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180 Washington, D.C. 20528
Phone: 1-855-882-8100 (toll free) or 202-357-8100 (local)
- For general and case inquiries: email@example.com
- For Public Affairs inquiries, such as information relating to a teleconference, an Ombudsman update, or stakeholder engagements: firstname.lastname@example.org
- To submit feedback or a complaint about the Ombudsman's office: email@example.com