As part of the Office for Civil Rights and Civil Liberties (CRCL), the Compliance Branch assists the Department by investigating and resolving civil right and civil liberties complaints filed by the public regarding Departmental policies or activities.
Complaints may be initiated by members of the public, federal agencies or agency personnel, non-governmental organizations, media reports and other sources. Complaints can be submitted via mail, e-mail, fax, or telephone. Once a complaint is opened, Compliance staff assess the claim and determine whether to refer the complaint to the appropriate component for fact-investigating or to retain the complaint for investigation by CRCL (unless the Department Office of the Inspector General decides to investigate the allegations). If referred, the component is required to report its findings to CRCL. Upon review of those findings, CRCL works with the component to resolve the complaint. If retained, Compliance staff conducts the investigation to determine if the factual allegations in the complaint can be verified. Whether fact investigation is conducted by CRCL or a component, CRCL may use those tools to recommend steps to be taken by the component to address issues of concern.
By mail or phone:
Office for Civil Rights and Civil Liberties
U.S. Department of Homeland Security
Building 410, Mail Stop #0190
Washington, D.C. 20528
Toll Free: 1-866-644-8360
Toll Free TTY: 1-866-644-8361