Official website of the Department of Homeland Security

Homeland Security

Data on Complaints Received

Total Complaints Department-wide

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority		15	24	17	20	11	25	21
Conditions of Detention		7	4	22	37	46	49	66
Discrimination		20	17	26	18	17	16	29
Due Process/Admin. Processing		14	9	15	6	5	9	12
Profiling		12	27	17	21	37	6	9
Treatment		10		2	5	15	36	40
Unaccompanied Minors			1	8	15	26	21	14
Watch List	1	10	5	16	20	1
Retained by the Department of Homeland Security Inspector General					2	1	7
Total	1	88	83	123	142	158	162	191

U.S. Customs and Border Patrol (CBP)

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority		9	7	5	7	3	6	10
Conditions of Detention					1			3
Discrimination		5	4	2	8	6	5	13
Due Process/Admin. Processing		2	2	9	3		1	1
Profiling		10	20	16	12	2	4	7
Treatment		6			2	5	15	21
Unaccompanied Minors				1	8	19	17	10
Watch List		2	3	10	13
Total		34	36	43	54	35	48	65

Federal Emergency Management Agency (FEMA)

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority
Conditions of Detention
Discrimination		2		3	1	1
Due Process/Admin. Processing
Profiling
Treatment
Unaccompanied Minors
Watch List
Total	0	2	0	3	1	1	0	0

U.S. Immigration and Customs Enforcement (ICE)

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority		5	14	12	12	6	11	8
Conditions of Detention		6	4	22	36	45	49	63
Discrimination	1	5	1	10	2	2	3	6
Due Process/Admin. Processing		9	7	4	3	2	6	6
Profiling			4		2	1
Treatment		1			2		6	9
Unaccompanied Minors				2	4	2	3	4
Watch List
Total	1	26	30	50	61	58	78	96

Transportation Safety Administration (TSA)

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority		1				1
Conditions of Detention
Discrimination		7	1	1	3	6	7	7
Due Process/Admin. Processing				1
Profiling		1	2	1	6	33	1	1
Treatment		3		2		9	14	8
Unaccompanied Minors
Watch List		7	2	3	2
Total	0	19	5	8	11	49	22	16

U.S. Coast Guard (USCG)

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority
Conditions of Detention
Discrimination			4	1
Due Process/Admin. Processing								1
Profiling
Treatment
Unaccompanied Minors
Watch List
Total	0	0	4	1	0	0	0	1

U.S. Citizenship and Immigration Service (USCIS)

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority			1		1		1	1
Conditions of Detention		1
Discrimination		1	6	7	1	1	1	1
Due Process/Admin. Processing		3		1	3	3	2	2
Profiling
Treatment								1
Unaccompanied Minors
Watch List
Total	0	5	7	8	5	4	4	5

U.S. Secret Service (USSS)

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority			2					1
Conditions of Detention
Discrimination								1
Due Process/Admin. Processing
Profiling		1
Treatment
Unaccompanied Minors
Watch List
Total	0	1	2	0	0	0	0	2

Multi-Component

Primary Issue	2003	2004	2005	2006	2007	2008	2009	2010
Abuse of Authority					1	1	7	1
Conditions of Detention						1
Discrimination			1	1		1		1
Due Process/Admin. Processing								2
Profiling			1		1	1	1	1
Treatment					1	1	1	1
Unaccompanied Minors			1	5	3	5	1
Watch List		1		3	4	1
Total	0	1	3	9	10	11	10	6