UPDATE: Over the past several weeks, the Office of the Citizenship and Immigration Services Ombudsman experienced problems receiving messages sent to the email box firstname.lastname@example.org. We have resolved the problem. If you sent an e-mail to this address and did not receive a response, please re-send it. We apologize for any inconvenience.
Additionally, Department of Homeland Security (DHS) Headquarters, which includes the Office of the Citizenship and Immigration Services Ombudsman, experienced an incoming e-mail delivery outage from external sources Sunday, November 6, from 7 p.m. Eastern Time until Monday, November 7, at 8:30 p.m. Eastern Time. E-mail sent from outside DHS was not received. Senders did not receive an indication that their e-mail was not delivered and their e-mail cannot be recovered and delivered. If you sent an e-mail to our office during the outage period, please re-send it.
The issue has been resolved and e-mail is fully operational at this time. Again, we apologize for any inconvenience this may have caused.
Please contact the Ombudsman's Office at (202) 357-8100 or via e-mail at email@example.com with questions or concerns.