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Homeland Security

Email Outages: November 2011

UPDATE: Over the past several weeks, the Office of the Citizenship and Immigration Services Ombudsman experienced problems receiving messages sent to the email box We have resolved the problem. If you sent an e-mail to this address and did not receive a response, please re-send it. We apologize for any inconvenience.

Additionally, Department of Homeland Security (DHS) Headquarters, which includes the Office of the Citizenship and Immigration Services Ombudsman, experienced an incoming e-mail delivery outage from external sources Sunday, November 6, from 7 p.m. Eastern Time until Monday, November 7, at 8:30 p.m. Eastern Time. E-mail sent from outside DHS was not received. Senders did not receive an indication that their e-mail was not delivered and their e-mail cannot be recovered and delivered. If you sent an e-mail to our office during the outage period, please re-send it.

The issue has been resolved and e-mail is fully operational at this time. Again, we apologize for any inconvenience this may have caused.

Please contact the Ombudsman's Office at (202) 357-8100 or via e-mail at with questions or concerns.

Last Published Date: July 20, 2012
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