Helping People Navigate Citizenship and Immigration Services
The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).
Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS.
Maria M. Odom was appointed Citizenship and Immigration Services Ombudsman by Secretary Janet Napolitano in September 2012. Maria Odom also serves as the Department's Chair to the Blue Campaign, which is the unified voice for DHS's efforts to combat human trafficking.
- 2014 Annual Conference Blog
- 2014 Annual Report to Congress
- Recommendations to Improve Quality and Consistency in Notices to Appear (NTAs)
- Written Testimony for the Blue Campaign for a House Committee on Foreign Affairs
How We Can Help
- Submitting a Request for Case Assistance: Form DHS-7001; Instructions; Tip Sheet and Checklist; FAQs; Requests as an Attorney or Accredited Representative; and Ombudsman Scope of Assistance.
- The Ombudsman recommends ways to fix systemic problems that people face when they seek services from USCIS.
- Share information on specific topics and discuss interactions with USCIS.
- A summary of the most pervasive and serious problems encountered by individuals and employers applying for immigration benefits with USCIS.