Step 2: How to Use DHS TRIP

Using DHS TRIP

DHS TRIP is an online form that you complete using your computer and an Internet connection. It takes just a few moments to complete the screens and submit your complaint.

You may be asked to send documentation in the mail or by fax to complete the claims process. Be sure to follow all the instructions carefully.

Click here to file a complaint

Filing a Complaint on Behalf of Someone Else

You can contact DHS TRIP on behalf of another person. Complete the DHS TRIP Authorization to Release Information to Another Person. (PDF, 1 page - 188 KB)

Mailing a Complaint Form

If you are unable to complete the online form, you may mail or e-mail as an attachment the DHS TRIP Traveler Inquiry Form. (PDF, 4 page - 202 KB)

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Your Documents

Use the information below to mail or e-mail as an attachment the DHS Traveler Inquiry Form:

Mailing Instructions
Please mail the completed form and copies of identity documents to:
DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901
Arlington, VA 20598-6901

E-mailing Instructions
Please e-mail the completed form and copies of identity documents to TRIP@dhs.gov. If your attachments exceed 10 MB, they will be rejected due to size.

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DHS TRIP and Your Privacy

The Department of Homeland Security safeguards the privacy of any personal information that you provide in your inquiry to DHS TRIP. This information will be protected and will only be shared in accordance with the provisions of the Privacy Act of 1974 (5 U.S.C. § 552a) and as provided in the Privacy Impact Assessment published for DHS TRIP.

How the Information You Submit Will Be Used

The information that you provide will be used to process your request for redress. To process your request, DHS TRIP will share this information within the Department and outside the Department with components or entities that can help address the underlying issues regarding your redress request.  DHS TRIP may share information about you with airlines or other third parties where necessary to implement the redress resolution.

In very limited circumstances, information from an individual may be shared for reasons not related to the redress process. For example, if a person were to submit information indicating illegal activity, such as providing a fraudulent passport or driver’s license, this information may be turned over to appropriate authorities for proper investigation. In addition, information may be shared with the National Archives and Records Administration for proper handling of government records or when specifically relevant to litigation involving the Federal government or when necessary to protect the person who provided the information from the harm of identity theft in the case of a data breach affecting this system.

More Information on DHS TRIP and Privacy

• Traveler Redress Inquiry Program Privacy Impact Assessment (PDF, 22 pages – 1 MB)
• Systems of Records Notice for the Traveler Redress Inquiry (Federal Register), January 18, 2007

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Support for the Online Inquiry Form

Problems accessing the Web site?

E-mail the Web Application Administrator:  trip@dhs.gov

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» Go to STEP 3: After Your Inquiry