Commercial Facilities Sector Training and Resources

The Office of Infrastructure Protection's Sector-Specific Agency Executive Management Office (SSA EMO) coordinates preparedness and infrastructure protection for a wide range of facilities, from commercial buildings to stadiums, theme parks, and shopping centers. Extremely diverse, the Commercial Facilities Sector has eight major components: Entertainment and Media, Gaming, Lodging, Outdoor Events, Public Assembly, Real Estate, Retail, and Sports Leagues.

In order to increase security and enhance resilience across the Sector, the SSA EMO has developed a series of tools, several of which are presented below, so owners and operators can strike an appropriate balance between open public access and security.

Sector Training Courses

Soft Target Awareness Course (STAC)
This course is designed to enhance individual and organizational awareness on terrorism and help facilitate information sharing. Commercial infrastructure facility managers, supervisors, operators, and security staff learn to be proactive and better understand their roles in deterring, detecting, and defending their facilities from terrorism.

Protective Measures Course (PMC)
This course is designed to enhance commercial sector individual and organizational awareness on how to devalue, detect, deter, and defend facilities from terrorism, providing the knowledge and skills necessary in understanding common vulnerabilities and employing effective protective measures. The PMC can be tailored to meet the needs of executive-level and employee-level personnel and include lessons learned and industry best practices in mitigating terrorists’ attacks. It serves as a follow-up to the STAC, focusing more on implementation than awareness.

Surveillance Detection Training for Commercial Infrastructure Operators and Security Staff Course (SD CIKR)
This course explains how protective measures can be applied to detect and deter potential threats to CIKR, as well as the fundamentals for detecting surveillance activity. Skills discussed include vulnerability and red zone analysis, surveillance detection, and observation and reporting during practical exercises.

For more information, please contact CFSteam@dhs.gov.

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Lodging Subsector

• Suspicious Activity Awareness Video No Reservations: Suspicious Behavior in Hotels
  Designed to raise the level of awareness for hotel employees by highlighting the indicators of suspicious activity, this video provides information to help employees identify and report suspicious activities and threats in a timely manner.
  Viewing this video requires the Flash 9 plugin.
  • Download the No Reservations: Suspicious Behavior in Hotels video (WMV, 48.5 KB)
  Viewing this video requires the Flash 9 plugin.
  • Download the Sin Reservaciones: Comportamiento Sospechoso en ls Hoteles video (WMV, 25.5 KB)
• Hotel and Lodging Advisory: Are You Aware of Suspicious Activity?
  This piece is designed to be posted in hotel management offices, to remind employees to be alert to signs of suspicious behavior.
  • Hotel and Lodging Advisory (PDF, 1 page - 143 PB)
  • Hotel and Lodging Advisory (Spanish) (PDF, 1 page - 148 PB)

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Retail Subsector

• Suspicious Activity Awareness Video What's in Store: Ordinary People | Extraordinary Events
  Designed to raise the level of awareness for retail and shopping center employees by highlighting the indicators of suspicious activity, this video provides information to help employees identify and report suspicious activities and threats in a timely manner.
  
  
• Viewing this video requires the Flash 9 plugin.
  • Download the What's in Store: Ordinary People | Extraordinary Events video (WMV, 96.3 MB)
  • Download the video transcript (TXT, 8KB) 
• Active Shooter Materials: how to respond in an active shooter situation.
  • Poster (PDF - 1 page - 763 KB) Spanish Poster (PDF - 1 page - 927 KB) 
  • Booklet (PDF, 13 pages - 984 KB)
  • Pocket Guide (PDF, 2 pages - 229 KB) Spanish Pocket Guide (PDF, 2 pages - 572 KB) 
    
    
• Training for the Retail Subsector in Bomb Making Materials Awareness

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Public Assembly Subsector

• The Office of Infrastructure Protection's Office for Bombing Prevention and the Commercial Facilities Sector-Specific Agency developed the first in a series of Web-based trainings, Threat Awareness & Response for Sporting Events and Public Venues, to be released in three 20-minute modules.
  
  The first Webinar, entitled IED Threat Awareness and Detection, focuses on identifying Improvised Explosive Devices (IEDs). The training provides awareness-level information for staff, management, and security to recognize, report, and react to unusual activities and threats in a timely manner. Register for a Webinar today.
  
  
• Suspicious Activity Awareness Video Check It!
  Designed to raise the level of awareness for front line facility employees by highlighting the indicators of suspicious activity, this video provides information to help employees properly search bags in order to protect venues and patrons across the country.
  • Download the Check It! - Why is it important? video (WMV, 97.6 MB)
    
    
• Check It! - How to check a bag?
  Viewing this video requires the Flash 9 plugin.
  • Download the Check It! - How to check a bag? training video (WMV, 62 MB)
  
  
• Risk Self-Assessment Tool for Stadiums and Arenas
• Stadium Evacuation Guide (PDF, 77 pages, 394 KB) 
• The Academy for Venue Safety & Security (AVSS): Five days of intensive training in security planning and life safety management.
• Venue Safety and Security Magazine

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Sports Leagues Subsector

• The Office of Infrastructure Protection's Office for Bombing Prevention and the Commercial Facilities Sector-Specific Agency developed the first in a series of Web-based trainings, Threat Awareness & Response for Sporting Events and Public Venues, to be released in three 20-minute modules.
  
  The first Webinar, entitled IED Threat Awareness and Detection, focuses on identifying Improvised Explosive Devices (IEDs). The training provides awareness-level information for staff, management, and security to recognize, report, and react to unusual activities and threats in a timely manner. Register for a Webinar today.
  

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Special Event Preparedness Video

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