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General Immigration Resources

The Ombudsman’s Office strives to provide the public with quick links to information and resources to help you find the information you need. Is there something missing? Is there information that you are still not able to find? Please let us know at cisombudsman.feedback@dhs.gov.

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Finding Legal Service Providers

The Office of the Chief Immigration Judge with the U.S. Department of Justice's Executive Office of Immigration Review (EOIR) maintains information about organizations and attorneys that provide free or low cost legal services and/or referrals for individuals in immigration proceedings.

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How-to Guides

These resources answer questions regarding immigration benefits for U.S. citizens, permanent residents, nonimmigrants, refugees and asylees, employers, and general information relating to USCIS and EOIR.

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Online Forms

USCIS Case Status

  • My Case Status 
    If you have filed a petition or application with USCIS and have a receipt number, you may find the current status of your case online.
  • Case Updates 
    Sign up to receive automatic updates about your case.

Processing Times by Agency

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Additional Government Resources by Agency

Department of Homeland Security

  • DHS Blue Campaign
    The Blue Campaign harnesses and leverages the varied authorities and resources of the Department of Homeland Security to deter human trafficking by increasing awareness, protecting victims, and contributing to a robust criminal justice response.
  • Citizenship and Immigration Services Ombudsman
    The Citizenship and Immigration Services Ombudsman works to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS). The Ombudsman also makes recommendations to fix systemic problems and improve the quality of services provided by USCIS.
    • Employment- based Resources
    • Humanitarian-based Resources

United States Citizenship and Immigration Services (USCIS)

U.S. Customs and Border Protection (CBP)

  • Electronic System for Travel Authorization (ESTA)
    Travelers entering the United States through the Visa Waiver Program must now follow the ESTA process.
  • Traveler Redress Inquiry Program (TRIP)
    CBP provides a single point of contact for individuals who have inquires or are experiencing difficulties during their travel screening at airports, train stations or U.S. Borders.
  • Erroneous I-94 Issued by CBP Information on what to do if CBP did not stamp your Form I-94 Admission Record with a departure date, or otherwise erroneously competed the form.
  • CBP Border Wait Times Estimated wait times for reaching the primary inspection booth, the first point of contact with CBP when crossing the Canada/U.S. and Mexico/U.S. land borders. Each border location updates its estimated wait times hourly.

U. S. Immigration and Customs Enforcement (ICE)

U.S. Department of State

U.S. Department of Justice

U.S. Department of Labor

U.S. Department of Health and Human Services

  • Office of Refugee Resettlement provides assistance to refugees and other eligible persons through its various programs and grants, so that they can achieve self-sufficiency and integration within the shortest time period after arriving in the United States.
  • State Refugee Coordinators State-administered and State-alternative programs for refugee resettlement and assistance.

U.S. Social Security Administration

U.S. Department of the Treasury (Internal Revenue Service)

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Last Published Date: March 24, 2014
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