US flag signifying that this is a United States Federal Government website   Official website of the Department of Homeland Security

Government Emergency Telecommunications Service

Government Emergency Telecommunications Service

What is GETS? 

The Government Emergency Telecommunications Service (GETS) is a capability developed in response to a White House tasking that improves call completion over public wireline telephone networks.  GETS supports national leadership, Congress, Federal, state and local Government and other authorized national security and emergency preparedness (NS/EP) users.  It is intended to be used in an emergency or crisis situation when the public switched telephone network (PSTN) is congested and the probability of completing a normal call is reduced.  To access GETS, users dial a universal access number (710-627-GETS) using common telephone equipment and enter a personal identification number (PIN).  Once authenticated, GETS calls will receive priority over regular calls, thereby greatly increasing the probability of call completion.  GETS calls do not preempt calls in progress or deny the general public’s use of the telephone network.  GETS is in a constant state of readiness.

Who Uses GETS? 

Typical GETS users are responsible for the command and control functions critical to management of, and response to, national security and emergency situations, particularly during the first 24 to 72 hours following an event.  GETS users perform critical NS/EP functions including continuity of government and national security leadership, as well as NS/EP functions in Federal, state, local, and tribal government; critical infrastructure sectors in industry; and non-profit organizations.

Why is GETS Important? 

NS/EP personnel rely on wireline communications services to perform critical functions, including those areas related to leadership, safety, maintenance of law and order, finance, and public health.  Acts of terrorism, including cyber attacks, natural disasters, power outages, cable cuts, and software problems can cripple the telephone services of an entire region.  Congestion alone can prevent access to circuits.  During times of emergency, the NS/EP community needs to know their calls will go through.  In actual emergencies, GETS has consistently exceeded 90 percent call completion.

What Else Should I Know?

  • GETS is available nationwide and can also be accessed from international locations.
  • GETS can be accessed through the Defense Switched Network, FTS2001/Networx, the Diplomatic Telecommunications Service, and the Federal Emergency Management Agency Switched Network.
  • GETS calls may be placed from cellular and satellite phones.  GETS calls over cellular networks are most effective when used in conjunction with Wireless Priority Service (WPS).
  • There is no cost to subscribe for GETS, and up to 10 cents per minute applies for GETS calls.

To log in to an existing GETS account, please visit: https://gets-ic-pmo.dyncsc.com

Contact

For Further Information: Please contact the DHS NS/EP Priority Telecommunications Service Center at 866-627-CALL (866-627-2255) or 703-676-CALL (703-676-2255).  E-mail: gets@dhs.gov

 

Last Published Date: January 11, 2013
Back to Top