SBA Disaster Assistance: Post-Gulf Coast Hurricanes Reforms

Following the 2005 Gulf Coast hurricanes (Katrina, Rita and Wilma), the U.S. Small Business Administration experienced significant challenges meeting the demand for its disaster home and business loans. The process backlogged and customer service expectations were not met. Since then, SBA has completely rebuilt its disaster operation, upgraded technology, reformed processes, and leveraged personnel to create a system far better able to handle major disasters and better serve survivors. Read more