OEC partners with both public and private sectors to ensure emergency responders have access to priority telecommunications services and priority restoration. OEC manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN-PS) programs. OEC works to ensure that all DHS programs continue to support national security and emergency preparedness communications and that the directives and policies governing these programs are followed.
This priority service that enables users to have end-to-end priority on the land-line, offering users up to a 90 percentile call completion rate during higher call volumes. Currently, DHS offers this service to over 200,000 users. For more information about GETS, please visit the GETS program page.
WPS is the wireless complement to GETS, providing users with priority communication over the wireless networks and offering users up to an 80 percentile call completion rate during higher call volumes. DHS offers this service to over 100,000 users. For more information about WPS, please visit the WPS program page.
TSP is a program that authorizes NS/EP organizations to receive priority treatment for vital voice and data circuits or other telecommunications services. TSP enables telecommunications carriers to prioritize the restoration, recovery and reconstitution of critical circuits and voice capabilities in the event of a disaster. For more information about TSP, please visit the TSP program page.
The NGN-PS is a DHS acquisition program that will enable users to have priority voice, data and video communications as the industry convergences networks. DHS is leading the development of Phase I, priority services for voice and will continue planning for phases II and III during future budget years.
Special Arrangement Routing Service (SRAS): SRAS provides selected government users with a priority telecommunications service via the Public Switched Telephone Network and supports the requirements of Presidential Decision Directive 67 and E.O.s 13618, 12656, and 13231.
For additional information please contact OEC@dhs.gov.