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Homeland Security

DHS TRIP: One-Stop Travelers' Redress Process

The Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs—like airports and train stations—or crossing U.S. borders. This includes:

  • watch list issues
  • screening problems at ports of entry
  • situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at our nation’s transportation hubs

DHS TRIP is part of an effort by the departments of State and Homeland Security to welcome legitimate travelers while still securing our country from those who want to do us harm.

Step 1: Should I use DHS TRIP?

  • How do I know if I'm on a watchlist?
  • Is there more than one watchlist?
  • How do I avoid secondary screening?

Step 2: How to use DHS TRIP

  • How do I file my complaint?
  • Can I file a complaint for someone else?
  • What about my privacy?
  • How do I get help with the online form?

Step 3: After your inquiry

  • What do I do next?
  • What is a redress number?
  • Can I track my inquiry?
  • How do I get help with my case?

Redress Control Numbers

Have you been asked for a redress number?

DHS TRIP helps travelers improve their travel experience and correct inaccuracies in government records that may make travel more difficult.

DHS TRIP helps resolve inconveniences resulting from name similarities by providing a redress control number that allows systems to prevent misidentifications from happening again.

Additional Links for Travelers

More About Traveler Screening

Last Published Date: August 3, 2015

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