Program Manager, Science and Technology
Science and Technology (S&T) Directorate Program Manager Cuong Luu understands the importance of communication during an emergency and plays a key role in improving first responder emergency communication.
Luu is the lead developer for the Voice over Internet Protocol (VoIP) project, which allows first responders to use their existing analog radio systems to talk and send data using VoIP technology. Recognizing the importance of understanding the needs of the user in developing this technology, Luu established a working group with representatives from industry, academia, and first responders to discuss issues, and address challenges during the development of the VoIP.
VoIP was first deployed by first responders and manufacturers during the 2010 earthquake in Haiti, and the technology has proven to be an essential component of disaster response. Most recently during Hurricane Sandy, first responders relied on the VoIP technology to address the needs of survivors all across the Northeast.
To better serve the needs of the first responder community, Luu travels across America to talk to users and understand their concerns. For Luu, who has been with DHS for over five years, this is the very best part of his job.
The Science and Technology Directorate (S&T) manages science and technology research to protect the homeland, from development through transition for Department components and first responders.