US flag signifying that this is a United States Federal Government website   Official website of the Department of Homeland Security

Program Management, Administrative, Clerical and Technical Services (PACTS)

Program Management, Administrative, Clerical and Technical Services (PACTS) is a Department-wide service contract for acquiring non-IT service solutions. This procurement effort is a 100% set-aside for Service-Disabled Veteran Owned Small Businesses (SDVOSB) in accordance with FAR 19.14.

PACTS provides a wide range of services for the Department through four comprehensive functional categories (FCs):

  • FC1 – Program Management
  • FC2 – Administrative
  • FC3 – Clerical
  • FC4 – Technical


PACTS Contract Award Documentation (through current mod) (PDF, 76 pages - 1.03 MB)

PACTS Contractor List contains contact information and phone numbers

PACTS Ordering Guide (PDF, 70 pages - 1.02 MB) contains:

  • information required to use this contract vehicle to obtain program management, administrative, clerical and technical services throughout the Department;
  • procedures for ordering services under PACTS; and
  • the roles and responsibilities of the major parties involved in the ordering process.

PACTS Award Information

PACTS Team Members

Last Published Date: April 25, 2014
Back to Top