Official website of the Department of Homeland Security
Program Management, Administrative, Clerical and Technical Services (PACTS) is a Department-wide service contract for acquiring non-IT service solutions. This procurement effort is a 100% set-aside for Service-Disabled Veteran Owned Small Businesses (SDVOSB) in accordance with FAR 19.14.
PACTS provides a wide range of services for the Department through four comprehensive functional categories (FCs):
- FC1 – Program Management
- FC2 – Administrative
- FC3 – Clerical
- FC4 – Technical
Resources
PACTS Contract Award Documentation (through current mod) (PDF, 76 pages - 1.03 MB)
PACTS Contractor List contains contact information and phone numbers
PACTS Ordering Guide (PDF, 70 pages - 1.02 MB) contains:
- information required to use this contract vehicle to obtain program management, administrative, clerical and technical services throughout the Department;
- procedures for ordering services under PACTS; and
- the roles and responsibilities of the major parties involved in the ordering process.