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Homeland Security

DHS-USCIS-PIA-054 National Customer Service Center

National Customer Service Center, July 14, 2014, PDF, 16 pages.  USCIS operates the National Customer Service Center (NCSC) to provide nationwide telephonic assistance to customers calling with immigration service and benefit inquiries.  The NCSC uses a wide variety of systems, applications, and tools as part of its call center infrastructure to ensure calls are queued and processed as quickly as possible.  This PIA discusses the USCIS systems used to operate NCSC, and evaluates the privacy risks and mitigations associated with the collection, use, and maintenance of PII.

Last Update Date: 
Mon, 07/14/2014
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