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Homeland Security

DHS/ALL/Privacy Impact Assessment-002(a)-DHS Traveler Redress Inquiry Program (DHS TRIP)

DHS TRIP is a customer service web-based initiative developed as a voluntary program to provide a one-stop mechanism for individuals to request redress, who make inquiries, or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs (such as airports and train stations), or crossing U.S. borders.  DHS TRIP provides traveler redress intake and processing support while working with relevant DHS components to review and respond to requests for redress. This PIA update is necessary because the documentation required to resolve a request is now based upon the nature of the traveler’s complaint, rather than the previous requirement of a traveler submitting “at least three” documents for all requests.  June 5, 2013

Privacy PIA Update 192.01 KB
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