DHS/ALL/Privacy Impact Assessment-044 DHS Single Point of Service Request for Information Management Tool

The Single Point of Service (SPS) refers to a joint effort between the Office of Operations Coordination (OPS), National Operations Center (NOC), and the Office of Intelligence and Analysis (I&A) to provide a centralized DHS Headquarters location to receive, facilitate, process, and, in some circumstances, respond to operational or intelligence related “Requests for Information” (RFI) that originate from federal, state, local, tribal, and territorial entities. In order to perform this function, OPS and I&A employ the RFI Management Tool, which standardizes the process by which entities request operational or intelligence-related information. DHS is conducting this Privacy Impact Assessment (PIA) because the RFI Management Tool collects, retains, and disseminates personally identifiable information (PII). DHS is updating and reissuing the SPS-RFI PIA, originally published in June 2013, in order to better identify the potential privacy risks and mitigations associated with the use of both an unclassified and an accredited classified instance of the application. The 2013 PIA only dealt with an unclassified instance of the application.

Associated SORN(s)

• DHS/OPS-003 Operations Collection, Planning, Coordination, Reporting, Analysis, and Fusion SORN. 
• The DHS/I&A-001 I&A Enterprise Records System (ERS) SORN.
• To the extent that the RFI Management Tool contains data from other DHS components or other agencies that is responsive to a RFI, that data is covered by the SORNs for those source systems.