The Single Point of Service (SPS) refers to a joint effort between the Office of Operations Coordination and Planning (OPS), National Operations Center (NOC), and the Office of Intelligence and Analysis (I&A) to provide a centralized DHS Headquarters location to receive, facilitate, process, and, in some circumstances, respond to operational or intelligence related “Requests for Information” (RFI) that originate from federal, state, local, tribal, and territorial entities. In order to perform this function, OPS and I&A employ the RFI Management Tool, which standardizes the process by which entities request operational or intelligence-related information. DHS is conducting this PIA because the RFI Management Tool collects, retains, and disseminates PII.  June 17, 2013