CRIS provides USCIS customers access to the status of their applications and petitions for immigration benefits and processing time information. USCIS is updating this PIA to provide notice regarding e-Request, a new service that allows customers to create a service request via www.uscis.gov, and to update the description of Case Status Service Online (CSSO). USCIS is publishing this update because these modifications affect the collection, use, and storage of PII. August 15, 2013. (PDF, 7 pages, 145 KB).