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DHS/USCIS/Privacy Impact Assessment-046 Customer Scheduling and Services

U.S. Citizenship and Immigration Services (USCIS) allows customers to schedule appointments with a USCIS Immigration Service Officer (ISO) to discuss the specifics of their benefit application, and submit petitions via the website and customer service kiosks. This Privacy Impact Assessment (PIA), PIA-046 Customer Scheduling and Services discusses the USCIS systems associated with scheduling and managing appointments and evaluates the privacy risks and mitigation strategies built into the systems. These systems include InfoPass and the Customer Management Information System (CMIS). USCIS is conducting this PIA because these systems collect, use, and maintain personally identifiable information (PII).

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