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DHS/USCIS/PIA-046 Customer Scheduling and Services

USCIS allows customers to schedule appointments with an Immigration Service Officer (ISO) to discuss the specifics of their benefit application and petition through the infopass.uscis.gov website and customer service kiosks.  This PIA discusses the USCIS systems associated with scheduling and managing appointments and evaluates the privacy risks and mitigation strategies built into the systems.  These systems include InfoPass and the Customer Management Information System (CMIS).  USCIS is updating and reissuing this PIA, originally published on June 6, 2013, because CMIS may collect, use, and maintain not only Alien Number, but also USCIS Electronic Immigration System Numbers and Receipt Numbers.  USCIS also removed references to a planned automated process for an individual to check in for his or her appointment at a USCIS field office through bar code scanners that was not implemented, and updated the system’s Authority to Operate.  March 25, 2014 (PDF 21 pages).

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