U.S. flag

An official website of the United States government

Government Website

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Safely connect using HTTPS

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Archived Content

In an effort to keep DHS.gov current, the archive contains outdated information that may not reflect current policy or programs.

Ombudsman Scope of Case Assistance

Body

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman), established by the Homeland Security Act of 2002, assists individuals and employers in resolving case problems with U.S. Citizenship and Immigration Services (USCIS). Pursuant to this statutory authority, the Ombudsman reviews individual cases to provide assistance by examining facts, reviewing relevant data systems, and analyzing applicable laws, regulations, policies and procedures.  Please review the "Scope of Case Assistance" document for more information. 

Contact the Ombudsman

Attachment Ext. Size Date
Ombudsman Scope of Case Assistance PDF 298.04 KB
Last Updated: 08/22/2022
Was this page helpful?
This page was not helpful because the content