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Citizenship and Immigration Services Ombudsman

Written testimony of DHS Secretary Janet Napolitano for a House Committee on Appropriations, Subcommittee on Homeland Security hearing on DHS’ Fiscal Year 2014 budget request

U.S. Department of Homeland Security Secretary Janet Napolitano addresses President Obama’s Fiscal Year 2014 Budget Request for the Department of Homeland Security.

DHS Ombudsman’s Office Holds Second Annual Conference

Last week, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman’s Office) hosted its Second Annual Conference at the National Archives. I was pleased to welcome over 250 attendees to discuss improving the delivery of immigration benefits and services through inter-agency coordination.

Maria Odom Named Citizenship and Immigration Services Ombudsman

Secretary Napolitano today announced that Maria Odom has been appointed as the new Citizenship and Immigration Services (CIS) Ombudsman.

USCIS Service Requests: Recommendations to Improve the Quality of Responses to Inquiries From Individuals and Employers

Impact on the Public
Recommendations

Comprehensive Recommendation Review

Read the 2012 Comprehensive Recommendation Review (PDF, 6 pages - 86 KB)

Teleconference Recap: Change of Address: How Is It Working For You?

On November 27, 2011, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman's Office) hosted a public teleconference on how immigration benefits applicants and their representatives report changes of address to U.S. Citizenship and Immigration Services (USCIS) and the U.S. Postal Service (USPS).

Ombudsman Recommendations to Improve the Quality in Extraordinary Ability and Other Employment-based Adjudications

Impact on the Public
Recommendations

DHS U Visa Law Enforcement Certification Resource Guide

Posted by Louis F. Quijas, Assistant Secretary for the Office for State and Local Law Enforcement and January Contreras, Citizenship and Immigration Services Ombudsman

The Importance of Adjudication Predictability: Impact on Employers, Individuals, and the Economy

The Importance of Adjudication Predictability: Impact on Employers, Individuals, and the Economy

Hot Topics in Asylum: An Examination of Particular Social Group and Other Serious Harm

Moderator:	Rená Cutlip-Mason, Ombudsman's Office
Panelists:	Chuck Adkins-Blanch, DOJ Executive Office for Immigration Review (EOIR) Immigration Appeals (

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