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CIS Ombudsman

CIS Ombudsman

Helping People Navigate Citizenship and Immigration Services

The Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services (USCIS).

Created by section 452 of the Homeland Security Act of 2002, the Ombudsman is an impartial and confidential resource that is independent of USCIS. 

Your Ombudsman

Maria M. Odom was appointed Citizenship and Immigration Services Ombudsman by Secretary Janet Napolitano in September 2012. Maria Odom also serves as the Department's Chair to the Blue Campaign, which is the unified voice for DHS's efforts to combat human trafficking.

Ombudsman Spotlight

How We Can Help

Last Published Date: June 27, 2014
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