WPS supports national leadership; Federal, State, local and tribal governments; and other authorized national security and emergency preparedness (NS/EP) users. It is intended to be used in an emergency or crisis situation when the wireless network is congested and the probability of completing a normal call is reduced.
During emergencies cellular networks can experience congestion due to increased call volumes and/or damage to network facilities, hindering the ability of national security and emergency preparedness (NS/EP) personnel to complete emergency calls.
WPS supports Federal, state, local, and tribal governments; critical infrastructure sectors in industry; and non-governmental organizations in performing their national security and emergency preparedness (NS/EP) missions.
Wireless Priority Service (WPS) is widely available from AT&T, Cellcom, C Spire, SouthernLINC, Sprint, T-Mobile, and Verizon Wireless. Cellular service provider participation in the WPS program is voluntary.
User agencies will be responsible for:
Most organizations have a single point of contact (POC) who is able to submit WPS requests online. However, large or geographically disbursed organizations may elect to establish multiple POCs.
A compilation of GETS and WPS forms and related reference materials.
For assistance with WPS and all Office of Emergency Communications Priority Telecommunications programs, contact the DHS Priority Telecommunications Service Center at 866-627-2255, 703-676-2255, or firstname.lastname@example.org