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The Ombudsman is here to help individuals and employers who need to resolve a problem with U.S. Citizenship and Immigration Services (USCIS). The Ombudsman also makes recommendations to fix systemic problems and improve the quality of services provided by USCIS.
The Ombudsman is an independent, confidential, and impartial resource. There is no fee for Ombudsman assistance.
If you have a problem with your USCIS application or petition that you have not been able to resolve with USCIS, the Ombudsman may be able to help.
The Ombudsman recommends ways to fix systemic problems that people commonly face when they seek services from USCIS.
Learn more about the Ombudsman's Recommendations
These updates share information on current areas of focus in the Ombudsman’s Office.
Recent topics include:
The Ombudsman’s Office strives to provide the public with quick links to information and resources to help you find the information you need.
The Ombudsman's Office hosts public teleconferences to share information on specific topics and discuss your interactions with USCIS.
Learn About Upcoming Teleconferences
The Adjudication of L1-B “Specialized Knowledge” Worker Petitions: How Is It Working for You?
Tuesday, February 7, 2012,
2:00 - 3:00 p.m. EST
Recaps from recent topics:
The Ombudsman's Office hosts stakeholder meetings to share information, receive feedback on specific topics and discuss your interactions with USCIS.
See if the Ombudsman is coming to your area.
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