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Citizenship and Immigration Services Ombudsman
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The Citizenship and Immigration Services Ombudsman (CIS Ombudsman) provides recommendations for resolving individual and employer problems with the United States Citizenship and Immigration Services (USCIS). As mandated by the Homeland Security Act of 2002 § 452, CIS Ombudsman is an independent office that reports directly to the Deputy Secretary of Homeland Security. The CIS Ombudsman:
- Assists individuals and employers in resolving problems with USCIS;
- Identifies areas in which individuals and employers have problems in dealing with USCIS; and
- Proposes changes to mitigate identified problems.
In the Spotlight
- USCIS Implements CIS Ombudsman's Recommendation #43 on Temporary Acceptance of Filed Labor Conditions Applications (LCAs) for Certain H-1B Filings (PDF, 2 pages - 30 KB). See USCIS Update November 5, 2009 (PDF, 1 page - 29 KB) - New 11/13/2009
- Upcoming Teleconference - "USCIS Adoption Petition Processing: How Is It Working For You?" November 17, 2009, 2:00 - 3:00 p.m. EDT - New 11/12/09
- CIS Ombudsman Issues Recommendation to USCIS on Temporary Acceptance of Filed Labor Condition Applications (LCAs) for Certain H-1B Filings (PDF, 2 pages - 30KB) - New 10/23/2009
- USCIS response to CIS Ombudsman Recommendation 42 – Recommendation on Motions Matter: Improving the Filing and Review Process for Motions to Reopen or Reconsider (PDF, 3 pages - 65 KB)
- CIS Ombudsman's 2009 Annual Report to Congress
Ombudsman Updates
These periodic updates will share information on current trends and issues to assist individuals and employers in resolving problems with USCIS.
- Pending Derivative Form I-485s Due to File Separation Updated 11/6/2009
Teleconferences
"How Is It Working For You?" The CIS Ombudsman's Community Call-In Teleconference Series provides a forum to hear issues of concern to individuals and employers as they interact with USCIS. See how you can join the discussion.
Annual Reports
The Ombudsman's annual reports focus on identifying systemic issues that caused delay in granting immigration benefits as well as pervasive and serious problems faced by individuals and employers in their interactions with the USCIS.
Contact the CIS Ombudsman
The CIS Ombudsman is dedicated to open and accessible communication with both individuals and employers and not only welcomes, but encourages your comments.
Recommendations
The CIS Ombudsman regularly submits recommendations for process changes to USCIS.
About Us
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Adobe Acrobat (PDF)This page was last reviewed / modified on November 17, 2009.