Submitting a Case Problem, CIS Ombudsman

CIS Ombudsman >> Case Problems >> Submitting a Case Problem

If you do decide to submit a case problem to the Ombudsman, please do so according to the following guidelines:

Step 1. Please write us a letter and provide the following information in the order set forth below to assist us in identifying your case. Providing this information is voluntary, but we may not be able to help you if your information is incomplete.

1. The full name of the person who the case is about;
2. The address of the person who the case is about;
3. The date of birth of the person who the case is about;
4. The country of birth of the person who the case is about;
5. The application/petition receipt number of the person who the case is about;
6. The “A” number of the person who the case is about;
7. The USCIS office at which the application/petition was filed;
8. The filing date of the application/petition; and
9. A description of the problem making sure to include:
   • What you have done to resolve your case problem to date;
   • What the outcome was; and
   • What result you hope to achieve by bringing your case problem to our attention.

With your case problem, you should provide our office with copies of all the documentation that concerns your case problem.  Please do not submit original documents.

Step 2. To protect your privacy, we need to verify your identity and the accuracy of your information. Please date and sign your letter and include any of the following statements as they apply to your situation:

• If you are in the United States or a U.S. territory, possession or commonwealth:
  
  “I declare (certify, verify, or state) under penalty of perjury that the foregoing is true and correct.”

• If you are outside of the United States:
  
  “I declare (certify, verify, or state) under penalty of perjury under the laws of the United States of America that the foregoing is true and correct.”

• If you are not the person whose case you are inquiring about, you must obtain their consent. They should include the following statement in their letter:
  
  “I consent to allow information about my case to be released to [name of requester].”

• If you are an attorney or accredited representative, please include a copy of your USCIS Form G-28, Notice of Entry of Appearance as Attorney or Representative.

Step 3. Once prepared, please mail your dated and signed letter and copies of any other relevant documents via regular mail or courier service:

Via regular mail:

Citizenship and Immigration Services Ombudsman
ATTN:  Case Problems
United States Department of Homeland Security
Mail Stop 1225
Washington, D.C. 20528-1225

Via courier service:

Citizenship and Immigration Services Ombudsman
ATTN:  Case Problems
United States Department of Homeland Security
245 Murray Lane
Mail Stop 1225
Washington, D.C. 20528-1225

For privacy reasons, we are unable to process email submissions at this time.

Please note that the CIS Ombudsman is not part of U.S. Citizenship and Immigration Services (“USCIS”). The CIS Ombudsman is a separate office within the Department of Homeland Security dedicated to improved national security, efficiency, and improved customer service in the immigration benefits process.