What's in Store: Ordinary People | Extraordinary Events -music up, transition VOICEOVER NARRATOR: Every day millions of Americans come to places like this. Happy, safe, and secure. They are buying and selling, keeping our economy's wheels moving. And you can help keep it that way. NARRATOR: We all share the responsibility to fight terror and criminal misconduct. But as someone who works in a store, mall, shopping center, or market, you have an obligation to help. Because sometimes ordinary people – can stop extraordinary events. What can you do? You can recognize and report suspicious behavior in your workplace... This is not hard. You know what's normal, usual, and expected and what's not. Terrorists and criminals may look no different than the shoppers around you at all times. But don't think that you can spot suspicious people. Things aren't always as they seem... There aren't really suspicious people... Only suspicious behavior. PHYLLIS: Mall information, may I help you? [listens] Ah, yes, the mall is open until 9:30 tonight. [listens] Well, I can tell you that our parking lots are patrolled 24 hours a day and we... [listens] Sir, I don't know how many guards are on duty, and I wouldn't be able to give you that information if I... Yes, sir, I believe you would have to talk to Mall Security about that. May I transfer you? [listens] Sir, would you like to be transferred? Hello? NARRATOR: Potential attackers may ask you about facility security, layout, or structure. They might want to know how they can enter undetected, and what areas are least heavily guarded or most vulnerable. If you hear questions of this nature, don't ignore them. Report the incident to your manager, or security personnel. Asking unusual questions is suspicious behavior. NARRATOR: Terrorists want their attacks to succeed. They study their targets carefully, and record details of entrances, exits, security equipment, and traffic patterns. Photos and video aid in their planning. CARLA: Wow that looks really great on you...perfect for your coloring. I've got a scarf to match...Huh...Just a minute... CRYSTAL: What is it? CARLA: Just that guy. Never mind. Let's go find you that scarf... NARRATOR: It's not unusual to see someone taking photos or video in a store. But when that person is trying to conceal this activity – or focusing on details like security cameras, loading docks, or restricted areas – this is suspicious behavior. Retailers depend on the free flow of customers. No gates or security checks stand in the way. But what makes retail establishments inviting for customers also makes them attractive for those wishing harm... MICHELLE: Ok...well I'll see you all later... JULIAN: I said no Whip Cream! STEPHEN: Come on dude, just deal with it. That's what she gave me. Hey, check that out. JULIAN: What? STEPHEN: Dude drops that backpack in the corner. Then he just walks away. JULIAN: And? STEPHEN: It's just weird. JULIAN: You're the weird one man. STEPHEN: No, seriously you think we should tell somebody about that backpack? JULIAN: Tell 'em what? STEPHEN: I don't know. NARRATOR: Waste no time in reporting suspicious packages to security or police – they may contain explosives or weapons. Be aware of items that are not where they belong. Never move or touch them – let trained security personnel decide what should be done. Shoppers carry packages and bags of all kinds in stores and malls. But concealing or leaving them behind is suspicious behavior. NARRATOR: The small details...the out-of-place behavior you see...may stop an attack, protect your workplace and job, and save lives. Pick up the phone. Report It. It may be nothing... But it's better to be safe than sorry... NARRATOR: Pay attention to people you don't know entering employee-only areas of your store, mall, or center. You can ask them where they're going, and why. Even if they leave, tell your manager or security right away. Trying to enter restricted areas is suspicious behavior. VICKI: ...and I'm like, you've got to stop giving that boy mercy dates. PAT: You're right...enough already. VICKI: I'm so going to call her after work. PAT: I think you should. Hey, that's weird. VICKI: The van? Uh huh. PAT: Yeah. LARRY: Excuse me...you can't park your van there. PAT: Are they just gonna park it and leave it there? I mean... VICKI: So rude! NARRATOR: Terrorists and criminals may use cars, vans, and trucks to conduct surveillance, facilitate escapes, or deliver explosives. Report vehicles parked near entrances or loading docks...left for unusually long periods of time...or missing identification such as company logos or license plates...to security or the police. Leaving vehicles where they don't belong is suspicious behavior. NARRATOR: Crowds of people, and easy access, offer terrorists, and criminals what they want – places where attacks will inflict maximum damage and loss of life...sow fear...disrupt our economy, and change our way of life. NARRATOR: A person wearing a heavy coat, vest or jacket may be attempting to conceal weapons or explosives. (Don't confront them. Inform your manager, security, or police without delay.) Wearing bulky clothing, especially when it is inappropriate for the season and acting strangely is suspicious behavior. music transition NARRATOR: Terrorists and criminals have carried out attacks on public gathering places, in America and abroad. Your awareness, and the simple act of reporting suspicious behavior, may just be the thing that stops them. In the years since the terrorist attacks of September 11, countless lives have been saved. Why? Because people like you have had the courage to listen to their instincts, take action, make a phone call...and make a difference Ordinary people can stop extraordinary events. STEPHEN: Hey security..! PHYLLIS: Oh hi, it's Phyllis at the Information Desk. This might be nothing, but... CARLA: Right. He was really creepy and taking pictures of security cameras and jotting down notes. EDUARDO: I think I saw someone sneak in through the north corridor exit. MICHELE: 911? There's a guy in the food court. He's wearing a bulky black trench coat and he looks really sketchy. I think you all need to get over here quick NARRATOR: When you witness things like this – people leaving packages or bags behind...strangers taking photographs or video...drivers leaving vehicles in odd places – the temptation will be strong. You will want to ignore your instincts...turn away...assume someone else will act if necessary. But the threat is real. Report suspicious behavior. (alt: Please Report suspicious behavior) NARRATOR: In stores...malls...shopping centers...town centers...and markets across America... We gather to shop, dine, and work. By staying aware...and being willing act... Sometimes ordinary people can stop extraordinary events. -music up and out