DHS-USCIS-PIA-054 National Customer Service Center

July 14, 2014. USCIS operates the National Customer Service Center (NCSC) to provide nationwide telephonic assistance to customers calling with immigration service and benefit inquiries.  The NCSC uses a wide variety of systems, applications, and tools as part of its call center infrastructure to ensure calls are queued and processed as quickly as possible.  This Privacy Impact Assessment (PIA) discusses the USCIS systems used to operate NCSC and evaluates the privacy risks and mitigation associated with the collection, use, and maintenance of Personally Identifiable Information (PII).

Associated SORN(s)

• DHS/USCIS/ICE/CBP-001 – Alien File, Index, and National File Tracking System of Records
• DHS/USCIS-007 - Benefits Information System
• DHS/USCIS-010 Asylum Information and Pre-Screening System of Records
• DHS/USCIS-015 - Electronic Immigration System-2 Account and Case Management System of Records

This Privacy Impact Assessment has been replaced by DHS/USCIS/PIA-054 Enterprise Contact eXperience System.