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DHS Efficiency Review Turns One: USCIS Saves Employees’ Time and Taxpayers’ Dollars

As we mentioned earlier this week, in honor of the first anniversary of DHS’ Efficiency Review, we’re spotlighting DHS employees who have gone above and beyond to cut costs, streamline operations, and foster a culture of efficiency and fiscal responsibility at DHS.

U.S. Citizenship and Immigration Services’ (USCIS’) Office of Security and Integrity Chief Jan P. Lane and her team have done exactly that.

As part of the Efficiency Review, Jan and her team fundamentally changed the way they were conducting trainings and conferences for more than 10,470 USCICS employees around the country- saving time, reducing travel costs, and cutting back on training materials. By adopting new web-conferencing software, employees from across the country can participate and get the information they need to do their jobs whenever they need it- all while working from their own desks.

The USCIS Office of Security and Integrity estimates that they’ve avoided more than $600,000 as a result of deploying this new web conferencing tool. And when you consider the indirect or harder to measure savings, such as lost productivity due to travel days, coordinating travel, and conferences, the overall impact of this efficiency is even more impressive.

By using technology to streamline operations, save employees’ time and taxpayers’ money, and ensure that personnel receive the critical training information they need when they need it, Jan Lane and her team have put Efficiency Review into action.
Published by the U.S. Department of Homeland Security, Washington, D.C.
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