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Office of the Citizenship and Immigration Services Ombudsman

The Citizenship and Immigration Services Ombudsman performs the duties defined in 6 U.S. Code § 272. These duties include:

  • assisting individuals in resolving problems with United States Citizenship and Immigration Services (USCIS);
  • identifying areas in which individuals have problems in dealing with USCIS; and
  • proposing changes in the administrative practices of USCIS.
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