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Emergency Communications Division Priority Telecommunications Services

Emergency Communications Division Priority Telecommunications Services

The Cybersecurity and Infrastructure Security Agency's (CISA) Emergency Communications Division (ECD) collaborates with the public and private sectors to ensure the public safety and national security and emergency preparedness (NS/EP) communications community has access to priority telecommunications and restoration services to communicate under all circumstances. The office manages the Government Emergency Telecommunications Service (GETS), Wireless Priority Services (WPS), Telecommunications Service Priority (TSP), and Next Generation Network Priority Service (NGN-PS) programs. OEC works to ensure that all DHS programs continue to support NS/EP communications and that the directives and policies governing these programs are followed.

This priority service enables users to have end-to-end priority on the landline network, historically offering users more than a 95 percentile call completion rate during periods of network congestion. DHS currently offers this service to over 310,000 users. For more information about GETS, visit the GETS program page.

WPS is the wireless complement to GETS, providing users with priority communication over the wireless networks and offering users more than a 90 percentile call completion rate during higher call volumes. DHS currently offers this service to over 118,000 users. For more information about WPS, visit the WPS program page.

TSP is a program that authorizes NS/EP organizations to receive priority repair and installation of vital voice and data circuits or other telecommunications services. TSP enables telecommunications carriers to prioritize the restoration, recovery and reconstitution of critical circuits and voice capabilities in the event of a disaster. For more information about TSP, visit the TSP program page.

  • Next Generation Network Priority Services

Next Generation NetworkPriority Services (NGN-PS) is a DHS acquisition program that will enable users to have priority voice, data, and video communications as the communications networks evolve. ECD is leading the development of priority services for voice over Internet Protocol (VoIP) based networks and will continue planning for data and video priority during future budget years.

Contact US

For more information on GETS, WPS or TSP, please contact the DHS Priority Telecommunications Service Center toll free at 866-627-2255, 703-676-2255, or via email at

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