There are two primary uses for Telecommunications Service Priority (TSP): one for installing new service and one for restoring existing service. The enrollment process for each service is different, and details for each process are provided below.
Requesting TSP Provisioning
When circumstances require installation of a new telecommunications service faster than a service vendor's normal processes allow, an organization may request provisioning priority. This can be an immediate installation following an emergency or an installation by a specific date, also known as an essential provisioning. These simplified steps show the basic process for requesting provisioning priority:
- Call the DHS Priority Telecommunications Service Center toll free at 866-627-2255 (Washington D.C. metro area, please use 703-676-2255) for instructions on how to submit your request.
- OEC will provide a TSP Authorization Code for each service or circuit you need to install, which you will give to your service vendor.
- The vendor will confirm receipt of the TSP Authorization Code(s) with the TSP Program Office.
Requesting TSP Restoration
Restoration priority can be given to existing telecommunications, and requires that service vendors restore TSP assigned services before non-TSP services. Restoration priority helps minimize service interruptions that may have a serious, adverse effect on the supported NS/EP functions. Organizations must request TSP restoration priority designations on their circuits before a service outage. To request restoration priority designations on your circuits:
- Please contact the DHS Priority Telecommunications Service Center toll free at 866-627-2255, 703-676-2255, or via email at email@example.com to determine program eligibility.
- Once you are eligible, you will provide information about the services or circuits that need restoration priority. The TSP Program Office has up to 30 days to assign TSP Authorization Codes.
- OEC will send you a TSP Authorization Code for each service or circuit.
- Provide the TSP Authorization Code to your service vendor.
- The vendor confirms receipt of the TSP Authorization Code(s) with the TSP Program Office.
TSP Authorization Codes are active for three years, at which point the service user will need to revalidate them. Service users must request TSP restoration priority before a service outage occurs.