How to Request Wireless Priority Service (WPS)

How to Request Wireless Priority Service (WPS)

The Cybersecurity and Infrastructure Security Agency's (CISA} Emergency Communications Division (ECD) offers the Wireless Priority Service (WPS), which is designed to provide priority cellular calling capabilities when communications networks are congested. ECD recommends that individuals requesting WPS also request a GETS card. The registration process outlined below will allow you to request both services at the same time.

Most organizations have a single point of contact (POC) who is able to submit WPS requests online. However, large or geographically dispersed organizations may elect to establish multiple POCs. 

To establish a POC:

  • Click on your organization type below and complete the online form (click on “yes” at the Redirection page).
  • Once submitted, the DHS Priority Telecommunications Service Center will contact you within five business days to review your request.  Supporting documentation may be required.

Once approved, you will receive website login information (by email) within 10 business days. OEC will send you a WPS activation notification via email once the carrier confirms your enrollment. Your GETS card will arrive via U.S. Mail within 10 days. 

Contact Us

For more information on GETS, WPS or TSP, please contact the DHS Priority Telecommunications Service Center toll free at 866-627-2255, 703-676-2255, or via email at support@priority-info.com.

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