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Contacting the Ombudsman

You can contact the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) through the information below.

The Ombudsman's Office recommends submitting requests for case assistance online using the electronic Form DHS-7001. The second best option is via email at Please note that due to security measures with the government mail system, correspondence (even those sent by express mail) may be significantly delayed.

By E-Mail

Case Assistance Inquiries:

For information relating to teleconferences or stakeholder engagements:

By Phone

Monday thru Friday

  • 1-855-882-8100 (toll free) or
  • 202-357-8100 (local)
  • Fax: 202-357-0042

If your case involves an individual in detention or subject to removal, you may contact U.S. Immigration and Customs Enforcement ERO Community for assistance.

For concerns regarding an abuse of civil rights, civil liberties, or profiling on the basis of race, ethnicity, or religion, by Department of Homeland Security (DHS) employees and officials, you may contact the DHS Office of Civil Rights and Civil Liberties.

To report fraud, waste, abuse and mismanagement, or other criminal or noncriminal misconduct related to the Department’s programs or operations, contact the Office of Inspector General hotline at: (toll free) 1(800) 323-8603 or fax at (202) 245-4292.

Please note: If you received a call from any of these phone numbers and you’ve never previously contacted us, that call was not from the Ombudsman's Office. We’ve received reports that scammers sometimes use our phone number on caller ID. This is called spoofing, and it’s illegal. Please don’t answer these calls. Ombudsman officials cannot take complaints about spoofed calls.  Please report them directly to the Federal Communications Commission (FCC).

By Mail

Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180
Washington, D.C. 20528


Last Published Date: November 17, 2020

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