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Improving Customer Experience at DHS

Delivering customer-focused solutions to better fulfill our mission

Come join us at DHS! We're hiring CX experts across the Department.

Through customer experience (CX) improvements, DHS will effectively reduce administrative burdens, simplify both public-facing and internal processes to improve efficiency, and empower the DHS workforce to solve problems to meet mission goals.

Watch more DHS CX Videos

Why CX Matters

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Learn why DHS customer experience initiatives drive mission success.

Our CX Mission
CX Highlights

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Stay up to date on DHS customer experience initiatives and milestones.

DHS CX Initiatives
CX Learning

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Learn how to improve your understanding, practice, and maturity of CX.

Learn More
CX Resources

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Find informative guides and community news at DHS.

Support and Guides
Leadership Observation Initiative

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DHS leaders are getting involved with Customer Experience.

How it Works

Keywords

Customer Experience (CX)
User Experience (UX)

Last Updated: 08/21/2023