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Customer Experience (CX) at DHS


Come join us at DHS! We're hiring CX experts across the Department.


Customer Experience at DHS

Delivering Customer-focused solutions to better fulfill our mission

Through customer experience improvements, DHS will effectively reduce administrative burdens, simplify both public-facing and internal processes to improve efficiency, and empower the DHS workforce to solve problems to meet mission goals.

DHS interacts with millions of people each day as a part of our mission to safeguard the American people. By placing people at the center of everything we do we can deliver the value, service, and efficiency that the public expects and deserves.

Start here to learn about CX


Last Updated: 04/09/2024
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