Improving Customer Experience at DHS
Delivering customer-focused solutions to better fulfill our mission
Through customer experience (CX) improvements, DHS will effectively reduce administrative burdens, simplify both public-facing and internal processes to improve efficiency, and empower the DHS workforce to solve problems to meet mission goals.
DHS interacts with millions of people each day as part of our mission to safeguard the American people. By placing people at the center of everything we do we can deliver the value, service, and efficiency that the public expects and deserves. This section of DHS.gov showcases the DHS-wide effort to mature our delivery of customer-focused solutions to increase the public’s trust and confidence in DHS and improve the employee experience to better fulfill our mission.
For additional Federal customer experience information and resources, please visit the following webpages:
Customer Experience | GSA - IT Modernization Centers of Excellence
Customer Experience Toolkit | Digital.gov
Building Trust Through Improved Service Delivery and Experience | Performance.gov
Customer Experience | Partnership for Public Service