The Paperwork Reduction Act (PRA) governs how federal agencies collect information from the public. On December 13, 2021, the President issued Executive Order (EO) 14058, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, directing agencies to improve the overall experience for customers accessing government services and benefits.
Improving Access to Public Benefits Programs Through The Paperwork Reduction Act
The Office of Information and Regulatory Affairs (OIRA) in the Office of Management and Budget (OMB) provides guidance in this April 13, 2022 memo to help Federal agencies identify and reduce burdens associated with applying for and maintaining eligibility for public benefits programs, with a particular focus on members of under served and marginalized communities.
Key Information from Memo
- Largely in support of the recent Executive Order on transforming Federal customer experience and service delivery.
- Calls for more transparency on the burdens and costs of collections.
- Centers on reducing burden for the people who are most adversely affected.
- Encourages using design practices to assess, evaluate, and improve the experience of providing information to the United States Government.
- Emphasizes assessing burdens across the entire service that a collection is part of, including psychological burdens and learning costs (such as having to figure out where in government to apply for a benefit).
- Agencies should get generic clearances if they don’t already have them.
- If you believe your exact collection (and its format and delivery) is required by law, get with your General Counsel to reexamine your options.