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DHS Customer Experience Highlights

Come join us at DHS! We're hiring CX experts across the Department.

The Department of Homeland Security is committed to ensuring the public can seamlessly interact with its agencies and offices and is taking active steps to reduce administrative burdens and improve efficiency, equity, and accessibility throughout the customer experience (CX).

CX Highlights from DHS HQ

CX Highlights from DHS Components

  • Implementing Mobile Driver’s Licenses: Not as Easy as You Think
    Physical driver’s license holders may soon be able to apply for Mobile Driver’s Licenses (mDLs) stored on smartphones if they want to move to a digital ID, thanks to a collaborative project involving the Science and Technology Directorate (S&T), National Institute of Standards and Technology (NIST), and TSA.

Last Updated: 01/04/2023
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