U.S. flag

An official website of the United States government

Government Website

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Safely connect using HTTPS

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

DHS Customer Experience Highlights

Come join us at DHS! We're hiring CX experts across the Department.

The Department of Homeland Security is committed to ensuring the public can seamlessly interact with its agencies and offices and is taking active steps to reduce administrative burdens and improve efficiency, equity, and accessibility throughout the customer experience (CX).

CX Highlights from DHS HQ

  • For Best Results, Be There!
    You’ve decided to conduct usability testing to learn more about your users’ experience with your services. Now the question is, what methods will get you the best data to make design decisions?
  • Roundup of Our Best Resources
    CX – it’s big, it’s bold, it’s….challenging! We get it! We know you have questions and face hurdles. We have resources and answers that can help!

  • Why CX Matters

    Learn why DHS customer experience initiatives drive mission success.

  • How Do I Talk to Customers?

    There are several PRA-friendly ways you can gather feedback from your customers.

Last Updated: 07/25/2023
Was this page helpful?
This page was not helpful because the content