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The CIS Ombudsman's Webinar Series: The USCIS Contact Center

Release Date: April 8, 2021

The Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) invites stakeholders to participate in a webinar to learn about the U.S. Citizenship and Immigration Services (USCIS) Contact Center on Wednesday, April 14, 2021 from 3:00 p.m. to 4:00 p.m. ET.

During this engagement, CIS Ombudsman Phyllis Coven and her staff will engage with USCIS representatives to provide an overview of the USCIS Contact Center (800-375-5283) and the range of publicly available self-service options. USCIS will elaborate on current and future staffing and operational enhancement plans for the USCIS Contact Center, sharing challenges in relaying and receiving information, as well as outline what to expect.

The CIS Ombudsman’s webinar will be an information sharing and gathering session. Participants may submit written questions and comments during the webinar. The CIS Ombudsman may share submitted questions, without attribution, to USCIS for awareness. If appropriate, these questions may be used by the agency to assist in the development of outreach materials.

We look forward to hearing from you on these issues and invite you to register for the webinar using this link.

Last Updated: 10/22/2021
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