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Office of the Citizenship and Immigration Services Ombudsman (CISOMB)

Ombudsman Alert: Recent Updates to USCIS Form Instructions

USCIS' intake process now includes a review of the entire Form I-918 and/or I-918, Supplement A for completeness – beyond containing the proper signature, fee, and supporting documents. Forms submitted without every applicable field completed, as stated above, will be rejected.

Avoid Scams

The Ombudsman's Office is warning the public that there is a fraud scam using the Ombudsman's telephone number and that individuals should never give personal information over the phone to an individual claiming to be an Ombudsman official.

Citizenship and Immigration Services Ombudsman Seventh Annual Conference Agenda

The Ombudsman’s Office, created by Congress in the Homeland Security Act of 2002, assists individuals and employers encountering difficulties with U.S. Citizenship and Immigration Services.  In addition to our work on individual cases, we also make recommendations to address systemic issues in the delivery of citizenship and immigration services.

Teleconference Summary: Updates to USCIS’ Applicant Support Services

On February 14, 2019, the Office of the Citizenship and Immigration Services Ombudsman (Ombudsman) hosted a teleconference with speakers from U.S. Citizenship and Immigration Services (USCIS) to discuss how the agency is changing the way it provides support services to applicants.  USCIS is calling this initiative the Information Services Modernization Program, or InfoMod for short.

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