2 00:00:08,132 --> 00:00:11,124 Morrison: ScreenADAPT is an innovative training solution
that's been a collaboration between DHS Science and Technology
and one of our industry partners, Design Interactive.
And specifically it uses eye-tracking technology to provide a type of feedback
to our transportation security officers in how they're doing in visual search.
Best: Portland is considered one of TSA's designated research airports.
When we started using ScreenADAPT,
we saw changes in performance immediately in a number of different areas.
The first was just from a moral standpoint.
Officers were really excited to get on the technology, to use it.
The feedback we got is that this fun, I'm learning something.
We don't really hear that in training very often.
Wesolowski: The advantages of ScreenADAPT over other training,
it's night and day.
With ScreenADAPT we're able to track the eye movements.
It's the first time TSA's been able to see where
somebody is looking on an x-ray screen.
The simulation that they use allows us to look at first contact on the screen,
how long they've looked at something on the screen,
whether or not they saw the threat.
Cox: Since ScreenADAPT's been implemented,
officers are able to actually articulate to me
when they have something they want me to look at in a bag.
I come up to them, they call a bag check, I really need you to look at this.
And they can tell me why and they can tell what they're looking at.
The officers that we've had go through
are a lot more confident in what they're calling on bag checks.
Morales: I was coaching and mentoring somebody, a new hire,
and what we did before was go through SOP,
get down on the floor, go through passengers,
teach her as we go kind of thing.
We'd be on x-ray, passing bags and she'd miss something,
so I'd stop her, pull the bag, rerun the bag.
OK, what do you see in this bag?
Like OK, you're missing the knife; it's right here.
And she was like, oh, well, I kind of looked at that,
but I thought that was part of the belt buckle.
I'd have to rely on her to tell me if she was looking at the item or not.
When we started doing ScreenADAPT, it was just amazing,
because I could see if she was actually looking at the item.
And she was looking at the item,
so after I saw those numbers and I saw her scores,
I'm like, you know what you're doing.
So I started working more on the confidence side of it
and within a week there was just a drastic change
from beginning or before ScreenADAPT to after it.
Wesolowski: When the trainees see how
they're looking at the screen, it is eye-opening to them.
Even me, the first time I went through it,
believed I was searching the entire bag,
seeing everything, but ScreenADAPT showed that I wasn't.
They start to see things differently when they're on the x-ray,
they start to see the importance of clearing the entire bag
and they become more efficient on the picture.
And our detection range has shown improvement here at PDX, because of this.
Trotter: So at the conclusion of the pilot,
we racked up the numbers that they came out with,
versus TSOs who were using a different training platform.
We correlated the two to come up with data
to see which one helped the officers detect better.
And we found that ScreenADAPT showed more improvement overall.
Morrison: In the most recent study, at four airports,
we noticed 21 percent improvements between those that were in the
ScreenADAPT experimental group versus those that were in the control.
Cox: It adapts to the officer that's going through the session.
If you're struggling at guns, it's going to give you more guns.
If you're struggling with knives, it's going to give you more knives.
As you progress through ScreenADAPT,
you go to different levels, so the better you get, the harder it gets.
Best: We had requested to build our own images
and the company has worked with us and that's the next step coming forward.
Every airport has different images that they see, depending on their location.
The passengers that are going through an airport like Florida,
where they're usually seeing more flip-flops and tank tops
and not so many boots and big, puffy coats
and you compare that to an Alaska, which actually is seeing that and beyond.
And so by allowing us to build our own images,
based on our need for the airport, it makes the adaptability of ScreenADAPT
just go above and beyond what we've had before.
Trotter: They're able to go through the results themselves
and figure out what they're doing.
They're able to see for themselves and kind of facilitate their own growth.
At the end of every session I would ask what's your feedback?
How do you feel?
How would you compare it to the training you've had in the past?
And I got nothing but positive responses.
Wesolowski: It's a more productive training, but it's also more motivating.
They learn to trust their gut instinct and go with it.
Best: The advice that I would give other airports
is jump to the front of the line as quickly as possible.
You want this technology.
Our officers are enjoying it, they're actually enjoying learning
and that's really hard in this, in this type of situation that we work in.
The setup was very easy.
The working with the teams was very easy.
The lift from a staffing standpoint is minimal.
It's, it's, once you get it set up
and ready to go, it's, you just go.
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