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Morrison: ScreenADAPT is an innovative training solution

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that's been a collaboration between DHS Science and Technology

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and one of our industry partners, Design Interactive.

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And specifically it uses eye-tracking
technology to provide a type of feedback

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to our transportation security officers
in how they're doing in visual search.

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Best: Portland is considered one of
TSA's designated research airports.

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When we started using ScreenADAPT,

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we saw changes in performance
immediately in a number of different areas.

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The first was just from a moral standpoint.

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Officers were really excited to
get on the technology, to use it.

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The feedback we got is that this fun, I'm learning something.

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We don't really hear that in training very often.

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Wesolowski: The advantages of ScreenADAPT over other training,

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it's night and day.

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With ScreenADAPT we're able to track the eye movements.

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It's the first time TSA's been able to see where

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somebody is looking on an x-ray screen.

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The simulation that they use allows us
to look at first contact on the screen,

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how long they've looked at something on the screen,

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whether or not they saw the threat.

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Cox: Since ScreenADAPT's been implemented,

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officers are able to actually articulate to me

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when they have something they want me to look at in a bag.

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I come up to them, they call a bag
check, I really need you to look at this.

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And they can tell me why and they
can tell what they're looking at.

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The officers that we've had go through

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are a lot more confident in
what they're calling on bag checks.

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Morales: I was coaching and mentoring somebody, a new hire,

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and what we did before was go through SOP,

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get down on the floor, go through passengers,

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teach her as we go kind of thing.

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We'd be on x-ray, passing bags and she'd miss something,

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so I'd stop her, pull the bag, rerun the bag.

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OK, what do you see in this bag?

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Like OK, you're missing the knife; it's right here.

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And she was like, oh, well, I kind of looked at that,

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but I thought that was part of the belt buckle.

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I'd have to rely on her to tell me
if she was looking at the item or not.

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When we started doing ScreenADAPT, it was just amazing,

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because I could see if she was actually looking at the item.

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And she was looking at the item,

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so after I saw those numbers and I saw her scores,

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I'm like, you know what you're doing.

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So I started working more on the confidence side of it

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and within a week there was just a drastic change

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from beginning or before ScreenADAPT to after it.

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Wesolowski: When the trainees see how

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they're looking at the screen, it is eye-opening to them.

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Even me, the first time I went through it,

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believed I was searching the entire bag,

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seeing everything, but ScreenADAPT showed that I wasn't.

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They start to see things
differently when they're on the x-ray,

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they start to see the importance of clearing the entire bag

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and they become more efficient on the picture.

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And our detection range has shown
improvement here at PDX, because of this.

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Trotter: So at the conclusion of the pilot,

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we racked up the numbers that they came out with,

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versus TSOs who were using a different training platform.

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We correlated the two to come up with data

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to see which one helped the officers detect better.

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And we found that ScreenADAPT showed more improvement overall.

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Morrison: In the most recent study, at four airports,

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we noticed 21 percent
improvements between those that were in the

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ScreenADAPT experimental group
versus those that were in the control.

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Cox: It adapts to the officer
that's going through the session.

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If you're struggling at guns,
it's going to give you more guns.

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If you're struggling with knives,
it's going to give you more knives.

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As you progress through ScreenADAPT,

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you go to different levels, so the
better you get, the harder it gets.

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Best: We had requested to build our own images

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and the company has worked with us
and that's the next step coming forward.

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Every airport has different images that
they see, depending on their location.

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The passengers that are going through an airport like Florida,

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where they're usually seeing more flip-flops and tank tops

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and not so many boots and big, puffy coats

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and you compare that to an Alaska,
which actually is seeing that and beyond.

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And so by allowing us to build our own images,

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based on our need for the airport, it
makes the adaptability of ScreenADAPT

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just go above and beyond what we've had before.

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Trotter: They're able to go through the results themselves

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and figure out what they're doing.

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They're able to see for themselves
and kind of facilitate their own growth.

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At the end of every session I would ask what's your feedback?

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How do you feel?

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How would you compare it to the
training you've had in the past?

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And I got nothing but positive responses.

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Wesolowski: It's a more productive
training, but it's also more motivating.

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They learn to trust their gut instinct and go with it.

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Best: The advice that I would give other airports

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is jump to the front of the line as quickly as possible.

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You want this technology.

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Our officers are enjoying it,
they're actually enjoying learning

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and that's really hard in this, in
this type of situation that we work in.

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The setup was very easy.

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The working with the teams was very easy.

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The lift from a staffing standpoint is minimal.

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It's, it's, once you get it set up

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and ready to go, it's, you just go.

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[Music]

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