WEBVTT

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Hi, I'm Jo-Anne Munroe, and I'm the director

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of the Department of Emergency

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Communications in Alexandria, Virginia,

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and I'm here to introduce the NSI

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training for the dispatch professionals.

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I think there's been a lot of advances

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since 911 in the dispatch community, all

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the way from looking at your

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interoperability capabilities, to further

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training of dispatch staff, some modern

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technology that's emerging as a result

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of it, and it will take its toll on the

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dispatch staff, in the respect that it

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will require more training to take place,

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but there has been advances. And

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there's still advances that need to

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occur. SAR to me is, we are actually the

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first responders. We receive the calls

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from citizens reporting suspicious

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activity. We need to get the information

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from them, ask the right questions, and

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then dispatch the appropriate law

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enforcement agencies. We're actually the

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first line for the community to report

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suspicious activities. Although you might

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not know right now, before you see this

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video, what information is necessary,

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the video is going to help you to arrive

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at what questions to ask, and also the

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importance of each question. It's going

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to take you through various scenarios

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that you might encounter when you answer

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that phone call. It might talk about the

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suspicious activity that at that

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particular moment to you, doesn't seem

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relevant, but in the big picture it's

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very important, and it will help law

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enforcement to move forward in their

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investigation.

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I think it's important that as

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a dispatcher, that we take out the the

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person that's calling. Don't

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consider anything about the caller.

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Listen to the information that they have

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to offer us. With that, it will make it

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easier to transition, and look at the

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call for what the face value of it is.

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And we need to take that information

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and process it appropriately.

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It's important for the dispatcher/telecommunicator

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to solicit the proper

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information, and that become complacent,

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or to judge the caller and what they're

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saying to you. The important thing

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is to get the information necessary so

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that we can dispatch the appropriate

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agency to interview the caller, and

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possibly pass this information on to the

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fusion center. Although today you're

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being afforded the training and the

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video, many agencies either aren't even

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aware of this video, or don't even know

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the importance of it. I think that once

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you take and learn this information, have

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a copy of the video, that you want to

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share this with your other regional

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partners in the area, or you know if you

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network nationally, put the word out. This

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video is free, the training is free, and

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it's well worth the investment for

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your agency and the educational purposes

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that it serves. As we all know, especially

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myself who has come up through the ranks,

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the job of a dispatcher is sometimes a

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thankless job. When I first started, it

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was considered you know just an operator.

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Now we have evolved into a professional

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organization, recognized nationally for

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our efforts, and I thank you for all the

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hard work and dedication that you give
each and every day to our profession.