WEBVTT

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CHRISSI: Good afternoon I am
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Chrissi Guth with the office of
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tribulations. Today's webinar is on
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triennial status reporting. Please be
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mindful that you will be on mute during
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the presentation. Therefore we ask that
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you please submit any questions you have
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in the chat feature. If you plan to
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request the optional CCS CES credits
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through the educational institute please
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check the chatbox for the completion
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code. It will be provided several times
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throughout the webinar. Now I would like
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to pass it over to Director of
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commercial operations revenue and entry
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division, Shari McCann.
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SHARI: Thanks Chrissi and hello,
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everybody. Thank you for joining today's
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webinar on the 2024 triennial status
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report and the annual user fee. I am the
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director of the commercial operations
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revenue division here in the office of
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trade. Today our broker management ranch
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and revenue modernization team will
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provide an in-depth explanation of your
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responsibilities for filing a 2024
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triennial status report and the 2024
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annual permit user fee. Including
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detailed instructions on how to complete
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these actions.
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CBP is encouraging everyone to save
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time by submitting online via the ECB
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portal. During today's webinar we
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encourage your active participation and
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we will have two dedicated question
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answer portions. One for the triennial
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status report and one for the annual
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permit user fee. Please exhibit your
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questions through the chat function in
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the webinar. Our team will cover as many
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questions as time allows. The team has
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also provided some sponsors to frequent
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asked questions on the customs broker
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webpage on CBP.gov and on the ECB
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portal.
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We also have a job page describing
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triennial status report submission
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available on the modernized customs
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broker webpage on cbp.gov and now I
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would like to turn webinar over to
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Janine our international trade
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specialist with the broker management
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branch. To review today's agenda and
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introduce the team.
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>> Hello, everyone this is Janine
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Delgado here in the big room on screen.
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I am going to I'm going to cover rental
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status reporting today and we are also
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going to cover the annual permit user
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fee. Submissions. Today. Both of those
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are now available in the eCBP portal. I
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will cover policy and regular in portion
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of each of those. Then I will pass it
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over to to the office of finance for
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them to cover mechanics of submitting
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your triennial status report in the
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portal and submitting your user fi
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payment in the portal.
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We know we have about 15,000 brokers
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with licenses who have to submit their
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triennial status report so we will cover
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that portion first. And then stop for a
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Q&A session on TSR. And after that, we
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will move on to the annual permit user
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fee portion. There is a much smaller
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universe of you folks out there that
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need to pay your annual user permit fee.
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So we are holding that for the end so
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those of you who don't want to hear
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about that -- you can drop off.
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Then we will do a Q&A session
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specifically to permit user fee at the
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end.
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So Chrissi let's move to the next
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light.
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We briefly want to show you all the
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hard-working people we have here in the
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broker management branch. Sherry is part
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division director. Omar Qureshi is our
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branch chief and we have a great group
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of international trade specialists that
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work on all of our poker management
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projects. To my left is Marianna and
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that is all of us in the room here
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today.
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Also with us today are folks in the
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office of finance revenue modernization
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also known as COE. We have a host of
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wonderful folks that have worked on this
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great eCBP portal to get the broker fees
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moved into an electronic environment.
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And stop requiring you all to write
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checks and us to write cash receipts.
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The presenter today will be William with
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Rev Mod will make it to that portion. So
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2024 triennial status report. That
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report and the 100-dollar associated fee
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is required from every single license
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holder whether individual, Corporation,
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partnership, LLC. You need to submit
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that report to us once every three
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years. All license holders are on the
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exact same schedule. It does not matter
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when your license was issued to you.
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Everybody pays -- and some is that
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report and paste that fee in the same
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year. The last time you all submitted it
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was in 2021. Now we are submitting it
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again three years later in 2024.
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The report is due by February. In
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2024 it is due no later than the 29th of
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February. You guys get an extra day.
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The eCBP portal for submit your
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report will be open next Monday December
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18th of 2023. We just issued a C SMS
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message on that yesterday. If you have
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not seen it go check it out. The TSR
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itself is due from every license holder
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who had a license issued on or before
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December 31 of 2023.
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If you get your license issued
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today, you will oh a TSR for 2024. I'm
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not talking about you got your paper
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license because those are lagging
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behind. I am talking about you were
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notified by your BMO that your license
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applications was approved and you have a
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license -- that means you have a TSR.
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Your license is active as of this month
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or anytime sooner.
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Licenses that are issued on or after
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January 1st of 2024 will not owe that
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TSR until the 2027 reporting year.
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Just another reminder -- we have
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been saying this often -- continuing
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education is not a requirement for the
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2020 for filing. You will not need to
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report continuing education or take
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continuing education until we issue a
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federal register notice in the future.
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Giving you the details. And then it will
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be reported on the 2027 TSR.
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Last item here is just so everyone
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understands -- you don't get that TSR
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exhibited by February 29th of 2024 your
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license will become suspended the
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following day. You don't want that to
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happen.
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So what happens if you fail to pay
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your status -- file your status report
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by February? What happens? Your license
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will go into suspension status and CBP
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-- manager who manages your license --
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we'll mail you a certified letter
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notifying you that your license is
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suspended and that letter will give you
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60 days in which to rectify that. 60
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days from the date on that letter which
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is the date the letter is mailed.
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You can still go into the portal in
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those 60 days and file it through the
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portal. That is your fastest means. We
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ask that you do that. And then the
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license will become activated again.
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If you missed that 60 day window,
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your license will become revoked by
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operation of law without prejudice to
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the submission of a new license. What
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does that mean? It means that license
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won't be done revoked -- it remains
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revoked -- but you can file a new
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application for a license and it will be
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reviewed by CBP and we will process it
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just like we did the first time you
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applied for a license.
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For individuals, you still have to
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meet the exam requirement. If you are
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beyond your three years from when you
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passed the exam and you have lost your
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license through revocation you will have
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to take the exam again. No one wants to
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do that. So please file your TSR. Tell
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your friends.
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Lastly, once revocation occurs CBP
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will publish notice in Federal Register
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listing licenses revoked by operation of
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law.
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The processing centers are sending
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out her minor information. Beyond the
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CSMS we issued their various means by
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which they sent information out.
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Information notices. Emails. To the
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brokers they are responsible for. They
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may send individual mailings -- smaller
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locations are easier to manage then say
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New York. And they may sent information
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out to local brokers associations who
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can let members know we issued a CSMS
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message. We will send out tweets once in
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a while as well. And we also have some
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flyers created by Rev Mod that we will
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be sending out to the centers that they
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will be posting and they can
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electronically send you as well.
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We have also published updated FAQs
00:12:12.617 --> 00:12:18.608
on our customs Rocher FAQ page. We will
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post that link in the chat. We also have
00:12:25.052 --> 00:12:25.853
updated TSR system quick reference
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guides for the variety of types of
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broker licenses that are out there --
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individual versus Corporation. Not
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conducting customs business versus
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conducting customs of business business.
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Those guys are very useful when you go
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online to guide you if you run into
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issues. It always helps to have a
00:12:52.195 --> 00:12:52.196
visual.
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I want to go over what is required
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for an individual license holder to
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report and then we will go over what is
00:13:11.749 --> 00:13:12.587
required for an organization license to
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report.
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The items that are bolded are the
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new information in a modernized
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regulations that became effective last
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December. Of 2022.
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We did not talk too much about these
00:13:35.228 --> 00:13:36.049
new requirements back when we were
00:13:36.049 --> 00:13:40.157
rolling this out. In the webinars we
00:13:40.157 --> 00:13:42.700
gave a year ago because we did not want
00:13:42.700 --> 00:13:44.035
to tell you something about your TSR you
00:13:44.035 --> 00:13:48.008
are not going to file in a year. We are
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now giving you the information as needed
00:13:49.180 --> 00:13:49.884
up front so you remember it.
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Every individual will need to type
00:13:55.167 --> 00:14:01.376
in -- once they have logged in -- they
00:14:01.376 --> 00:14:06.267
will need to type in their license
00:14:06.267 --> 00:14:08.207
number and license issue date. Once you
00:14:08.207 --> 00:14:11.675
type that in it will pull up your name.
00:14:11.675 --> 00:14:15.417
Because you need to have the name of
00:14:15.417 --> 00:14:20.461
your license. The eCBP is pulling that
00:14:20.461 --> 00:14:21.768
for you so you don't have to type it in.
00:14:21.768 --> 00:14:27.143
Then you need your port of license
00:14:27.143 --> 00:14:28.275
issuance but the eCBP system will also
00:14:28.275 --> 00:14:32.753
populate that for you out of a. So at
00:14:32.753 --> 00:14:34.523
the top of the screen as you navigate
00:14:34.523 --> 00:14:36.558
through you have your ices number. Your
00:14:36.558 --> 00:14:43.669
name. And your port of license. Whether
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or not you actively engaged in customs
00:14:46.772 --> 00:14:48.914
business you have to lettuce know that.
00:14:48.914 --> 00:14:50.779
So there is a question you will have to
00:14:50.779 --> 00:14:55.726
answer. Also you have to indicate
00:14:55.726 --> 00:14:59.164
whether or not you meet all applicable
00:14:59.164 --> 00:15:02.286
requirements to hold a license. Those
00:15:02.286 --> 00:15:06.425
are requirements 11111. You also have to
00:15:06.425 --> 00:15:10.028
indicate whether or not you have engaged
00:15:10.028 --> 00:15:12.802
in any conduct that would constitute
00:15:12.802 --> 00:15:14.575
grounds for suspension or revocation of
00:15:14.575 --> 00:15:16.482
your license. Those are the grounds that
00:15:16.482 --> 00:15:19.048
are in 1 11 53.
00:15:19.048 --> 00:15:23.056
Also all licensed individuals will
00:15:23.056 --> 00:15:27.966
have to provide current personal mailing
00:15:27.966 --> 00:15:28.837
address. If you're actively engaged in
00:15:28.837 --> 00:15:31.943
customs business as a sole proprietor
00:15:31.943 --> 00:15:34.644
you will need to provide your business
00:15:34.644 --> 00:15:41.326
address and you will all need to provide
00:15:41.326 --> 00:15:43.731
an email address. That is also new. Not
00:15:43.731 --> 00:15:44.795
only requiring a mailing address but
00:15:44.795 --> 00:15:49.903
also a email address. Trying to move
00:15:49.903 --> 00:15:50.642
into the new world of emails.
00:15:50.642 --> 00:15:58.413
If an individual license holder is
00:15:58.413 --> 00:16:02.790
employed by a broker, you also need to
00:16:02.790 --> 00:16:04.224
provide your employer's name and
00:16:04.224 --> 00:16:07.626
address. That is for individuals.
00:16:07.626 --> 00:16:20.739
So for organizations, you also need
00:16:20.739 --> 00:16:26.087
to provide the organizations license
00:16:26.087 --> 00:16:29.285
number and issue date. If you are a
00:16:29.285 --> 00:16:31.151
licensed broker filling it out for your
00:16:31.151 --> 00:16:32.557
organization, you will not need to give
00:16:32.557 --> 00:16:37.098
us your license number -- you need to
00:16:37.098 --> 00:16:41.206
give organization license number and
00:16:41.206 --> 00:16:41.565
organization license issue date.
00:16:41.565 --> 00:16:46.040
Then organizations are supposed to
00:16:46.040 --> 00:16:49.954
indicate -- tell us whether corporate
00:16:49.954 --> 00:16:54.122
association or partnership. But eCBP
00:16:54.122 --> 00:16:56.825
will retrieve that information for you.
00:16:56.825 --> 00:17:01.699
You will need -- the system will be
00:17:01.699 --> 00:17:03.943
pulling that information about the
00:17:03.943 --> 00:17:05.074
license type from Ace so it will
00:17:05.074 --> 00:17:07.109
populate for you. And the company name
00:17:07.109 --> 00:17:07.779
as well will populate for you.
00:17:07.779 --> 00:17:17.263
As you are filling out the corporate
00:17:17.263 --> 00:17:18.991
TSR you will need to indicate whether or
00:17:18.991 --> 00:17:23.734
not the company is actively engaged in
00:17:23.734 --> 00:17:26.308
transacting business as a broker.
00:17:26.308 --> 00:17:32.051
You need to indicate whether or not
00:17:32.051 --> 00:17:33.021
the company continues to meet all
00:17:33.021 --> 00:17:37.057
applicable requirements. And that is 1
00:17:37.057 --> 00:17:43.166
11 11. Whether or not the company has
00:17:43.166 --> 00:17:45.695
engaged in any conduct that would
00:17:45.695 --> 00:17:46.597
constitute grounds for suspension or
00:17:46.597 --> 00:17:49.000
revocation of their license. That is the
00:17:49.000 --> 00:17:54.491
items identified in 1 11 53.
00:17:54.491 --> 00:17:58.525
Those two are new that I just
00:17:58.525 --> 00:17:58.526
mentioned.
00:17:58.526 --> 00:18:07.038
You have to provide brokers office
00:18:07.038 --> 00:18:11.104
of record address. And then you will
00:18:11.104 --> 00:18:14.610
need to provide the permit qualifier
00:18:14.610 --> 00:18:21.386
name and the licensed member or licensed
00:18:21.386 --> 00:18:23.891
officer names. You may have more than
00:18:23.891 --> 00:18:25.193
one licensed. Their addresses and
00:18:25.193 --> 00:18:28.801
emails. And that list should include the
00:18:28.801 --> 00:18:32.278
license qualifier. That piece of
00:18:32.278 --> 00:18:33.882
information we are going to ask you to
00:18:33.882 --> 00:18:41.751
upload via a PDF, Word, or Excel
00:18:41.751 --> 00:18:44.756
document. I will talk more about that in
00:18:44.756 --> 00:18:44.786
a moment.
00:18:44.786 --> 00:18:48.492
Finally, that report should be E
00:18:48.492 --> 00:18:53.272
signed by a licensed officer or license
00:18:53.272 --> 00:18:53.636
member of the partnership.
00:18:53.636 --> 00:19:08.421
One great thing is brokers no longer
00:19:08.421 --> 00:19:13.230
need to provide CBP with full employee
00:19:13.230 --> 00:19:17.039
list as part of their TSR submission.
00:19:17.039 --> 00:19:19.313
That ended with new regulation. Instead,
00:19:19.313 --> 00:19:24.681
you are reporting employees through the
00:19:24.681 --> 00:19:29.091
ACE portal. So because you are now
00:19:29.091 --> 00:19:31.896
reporting every employee on your
00:19:31.896 --> 00:19:35.874
national permit, we do not need you to
00:19:35.874 --> 00:19:38.409
send in a list of your employees on your
00:19:38.409 --> 00:19:38.410
TSR.
00:19:38.410 --> 00:19:46.321
But we still are going to need an
00:19:46.321 --> 00:19:47.861
upload and that is what I was talking
00:19:47.861 --> 00:19:50.530
about a minute ago. We will need an
00:19:50.530 --> 00:19:52.974
upload that contains the name of the
00:19:52.974 --> 00:19:59.988
permit qualifier and the name of all
00:19:59.988 --> 00:20:00.920
licensed officers along with their
00:20:00.920 --> 00:20:04.702
addresses, emails, and an indication
00:20:04.702 --> 00:20:07.484
which one of them is the qualifier.
00:20:07.484 --> 00:20:10.153
License qualifier. And I could be the
00:20:10.153 --> 00:20:14.363
same person as the permit qualifier but
00:20:14.363 --> 00:20:16.331
in some cases it is not. That should be
00:20:16.331 --> 00:20:20.667
uploaded on eight PDF or a Word or Excel
00:20:20.667 --> 00:20:29.266
document. I have created an example here
00:20:29.266 --> 00:20:34.172
on screen. In this case we have one
00:20:34.172 --> 00:20:39.457
officer -- John Marshall -- who is also
00:20:39.457 --> 00:20:41.755
license qualifier. I have included his
00:20:41.755 --> 00:20:46.338
license number. That is a unique
00:20:46.338 --> 00:20:52.312
identifier for him. His home address and
00:20:52.312 --> 00:20:58.395
his email. And then this company also
00:20:58.395 --> 00:21:00.565
has another officer -- Alex Thomas --
00:21:00.565 --> 00:21:03.338
who is just an officer but he is a
00:21:03.338 --> 00:21:04.975
license holder along with his license
00:21:04.975 --> 00:21:08.352
number, home address an email. And then
00:21:08.352 --> 00:21:11.556
Amy Brown is the permit qualifier. And
00:21:11.556 --> 00:21:16.216
her license number. We're not requiring
00:21:16.216 --> 00:21:17.558
you to notify us of permit qualifier
00:21:17.558 --> 00:21:18.788
home address or email.
00:21:18.788 --> 00:21:25.137
I type this into an Excel document
00:21:25.137 --> 00:21:28.407
but you can type that information out on
00:21:28.407 --> 00:21:30.810
a Word document. You can write it on a
00:21:30.810 --> 00:21:34.254
piece of paper and scan it to send to us
00:21:34.254 --> 00:21:35.718
but those are the data elements we
00:21:35.718 --> 00:21:36.289
require in the regulation.
00:21:36.289 --> 00:21:43.577
I have one more slide.
00:21:43.577 --> 00:21:57.088
So a quick overview and then I will
00:21:57.088 --> 00:22:02.332
pass it over to will to walk you through
00:22:02.332 --> 00:22:02.495
the TSR filing.
00:22:02.495 --> 00:22:08.159
Just so everyone know, once again
00:22:08.159 --> 00:22:10.935
December 18th Monday you can go in and
00:22:10.935 --> 00:22:13.937
begin filing your triennial status
00:22:13.937 --> 00:22:20.786
report on eCBP. You can use smartphone,
00:22:20.786 --> 00:22:26.165
computer, tablet. And pay your $100 fee.
00:22:26.165 --> 00:22:30.639
We take credit cards -- the system takes
00:22:30.639 --> 00:22:33.686
credit cards and debit cards. The
00:22:33.686 --> 00:22:39.251
payment piece is run through pay .gov.
00:22:39.251 --> 00:22:42.730
No additional fees for using the credit
00:22:42.730 --> 00:22:48.882
card. The other plus to doing this on
00:22:48.882 --> 00:22:50.649
eCBP is your completed TSR and receipt
00:22:50.649 --> 00:22:53.970
associated with it can be retrieved from
00:22:53.970 --> 00:22:57.002
the eCBP portal at any time. You can
00:22:57.002 --> 00:23:01.113
even -- you file your TSR in 2021. You
00:23:01.113 --> 00:23:06.222
can go into the system now and retrieve
00:23:06.222 --> 00:23:07.857
the receipt and a copy of the TSR you
00:23:07.857 --> 00:23:12.108
filed in 2021.
00:23:12.108 --> 00:23:16.715
That's a pretty cool piece about
00:23:16.715 --> 00:23:16.716
eCBP.
00:23:16.716 --> 00:23:23.723
And the other piece the portal will
00:23:23.723 --> 00:23:27.098
do -- you as an individual broker who
00:23:27.098 --> 00:23:33.643
work for a brokerage conducting customs
00:23:33.643 --> 00:23:35.284
business -- you can fill out your TSR, E
00:23:35.284 --> 00:23:38.704
signed it and then your brokerage can
00:23:38.704 --> 00:23:41.760
come in behind you and submit the
00:23:41.760 --> 00:23:48.513
payment for your TSR for you. If the
00:23:48.513 --> 00:23:49.479
brokerage has 10 employees, 10 of them
00:23:49.479 --> 00:23:54.822
can fill their own TSR out and E signed
00:23:54.822 --> 00:23:56.387
it and the brokerage can go in and pay
00:23:56.387 --> 00:23:58.160
for all 10 of those with one payment
00:23:58.160 --> 00:23:58.161
transaction.
00:23:58.161 --> 00:24:04.200
So that is some of the exciting
00:24:04.200 --> 00:24:08.451
details about using eCBP. Will will talk
00:24:08.451 --> 00:24:10.784
more about all of this. And another
00:24:10.784 --> 00:24:15.988
reminder -- frequently asked questions
00:24:15.988 --> 00:24:17.021
and reference guides are available
00:24:17.021 --> 00:24:18.160
online. We encourage you to check that
00:24:18.160 --> 00:24:18.194
stuff out.
00:24:18.194 --> 00:24:28.605
I'll pass it over to Will.
00:24:28.605 --> 00:24:37.346
>> Will: Thank you Janine. While
00:24:37.346 --> 00:24:41.650
the first slide is loading giving you a
00:24:41.650 --> 00:24:42.690
perspective of the progression of
00:24:42.690 --> 00:24:49.178
workflow I will introduce myself. My
00:24:49.178 --> 00:24:51.984
name is William Clancy and I am a
00:24:51.984 --> 00:24:55.545
project manager for revenue
00:24:55.545 --> 00:25:00.287
modernization electronic payments
00:25:00.287 --> 00:25:01.559
options project. Our team has developed
00:25:01.559 --> 00:25:04.062
systems that allow for the online
00:25:04.062 --> 00:25:09.876
registration for customs brokers license
00:25:09.876 --> 00:25:12.043
exams and since 2021 the online
00:25:12.043 --> 00:25:17.667
processing of triennial status reports.
00:25:17.667 --> 00:25:21.964
And now, with the 2024 filing period, we
00:25:21.964 --> 00:25:26.037
have introduced the permit annual user
00:25:26.037 --> 00:25:28.688
fee online collections. We look forward
00:25:28.688 --> 00:25:34.252
to future where we can put online the
00:25:34.252 --> 00:25:36.689
license application process in the
00:25:36.689 --> 00:25:38.764
permit application process as well.
00:25:38.764 --> 00:25:46.246
I will go off picture here so I
00:25:46.246 --> 00:25:51.517
don't run into any bandwidth issues.
00:25:51.517 --> 00:25:52.156
Just turn off the video.
00:25:52.156 --> 00:26:01.903
Today's topic as Janine has already
00:26:01.903 --> 00:26:09.391
introduced is the online filing of
00:26:09.391 --> 00:26:10.513
triennial status reports. Saving time
00:26:10.513 --> 00:26:14.377
and increasing data quality. For both
00:26:14.377 --> 00:26:21.160
CBP and trade community. Janine has gone
00:26:21.160 --> 00:26:23.233
through the regulations and how they
00:26:23.233 --> 00:26:25.169
apply to requirements for filling out
00:26:25.169 --> 00:26:26.172
TSR. This portion of the presentation
00:26:26.172 --> 00:26:29.680
will focus on the online mechanics of
00:26:29.680 --> 00:26:33.156
filing the TSR and paying corresponding
00:26:33.156 --> 00:26:33.620
fee.
00:26:33.620 --> 00:26:40.962
We'll guide you through several
00:26:40.962 --> 00:26:45.302
workflow diagrams. To highlight the data
00:26:45.302 --> 00:26:50.713
elements required for filing the TSR and
00:26:50.713 --> 00:26:52.846
their order of completion. And hints on
00:26:52.846 --> 00:26:53.545
how to make the process smoother.
00:26:53.545 --> 00:26:57.572
This slide represents the general
00:26:57.572 --> 00:27:05.156
workflow of the TSR system. By the way,
00:27:05.156 --> 00:27:07.161
all items covered here are also covered
00:27:07.161 --> 00:27:10.773
in our quick reference guides and those
00:27:10.773 --> 00:27:27.591
can be found at CBP .gov/trade/eCBP.
00:27:27.591 --> 00:27:33.000
So in this diagram the first four
00:27:33.000 --> 00:27:36.675
boxes at the top show you how you access
00:27:36.675 --> 00:27:42.989
the eCBP portal and log in via login
00:27:42.989 --> 00:27:43.230
.gov.
00:27:43.230 --> 00:27:53.701
They are the same for each being
00:27:53.701 --> 00:27:55.358
applied for. One item you might remember
00:27:55.358 --> 00:28:00.600
as a change since 2021 is when you start
00:28:00.600 --> 00:28:04.658
the login process you will be presented
00:28:04.658 --> 00:28:09.400
with two boxes you need to acknowledge
00:28:09.400 --> 00:28:15.927
one covers the security -- CBP security
00:28:15.927 --> 00:28:21.769
statement and the other represents CBP
00:28:21.769 --> 00:28:24.608
privacy Act information. Those come
00:28:24.608 --> 00:28:29.000
directly before signing on through
00:28:29.000 --> 00:28:29.001
Login.gov.
00:28:29.001 --> 00:28:32.577
When Login.gov returns you to the
00:28:32.577 --> 00:28:37.002
portal you will notice that these email
00:28:37.002 --> 00:28:38.705
address used to sign on will be
00:28:38.705 --> 00:28:40.580
displayed up in the right-hand corner of
00:28:40.580 --> 00:28:44.581
the screen. If there is no email address
00:28:44.581 --> 00:28:49.684
up there there has been an issue or
00:28:49.684 --> 00:28:53.157
problem in the login process.
00:28:53.157 --> 00:29:01.690
Once logged in, press the TSR button
00:29:01.690 --> 00:29:09.004
and proceed to the input pages.
00:29:09.004 --> 00:29:09.838
Login.gov provides external security for
00:29:09.838 --> 00:29:14.750
the portal. Whereas the etching of the
00:29:14.750 --> 00:29:15.985
license and license issue date provides
00:29:15.985 --> 00:29:19.632
internal security for brokers.
00:29:19.632 --> 00:29:23.530
As Jeannine mentioned before, the
00:29:23.530 --> 00:29:25.110
first thing the system requires you to
00:29:25.110 --> 00:29:28.182
furnish is your license number and the
00:29:28.182 --> 00:29:29.735
issue date of that license. So it
00:29:29.735 --> 00:29:33.923
matches up and allows you further access
00:29:33.923 --> 00:29:34.124
into the system.
00:29:34.124 --> 00:29:44.294
We will focus on the complete status
00:29:44.294 --> 00:29:49.306
report box. Not here. In different
00:29:49.306 --> 00:29:51.378
variations. There are four basic types.
00:29:51.378 --> 00:29:56.520
First will go over the individual broker
00:29:56.520 --> 00:30:02.102
non-active status. Then the individual
00:30:02.102 --> 00:30:06.344
active broker which is our largest group
00:30:06.344 --> 00:30:07.346
represented. And then the sole
00:30:07.346 --> 00:30:13.089
proprietor and the organization licenses
00:30:13.089 --> 00:30:15.864
which covers corporations, partnerships
00:30:15.864 --> 00:30:15.896
and associations.
00:30:15.896 --> 00:30:31.416
The individual nonactive TSR is the
00:30:31.416 --> 00:30:35.208
most elementary of the TSR. After login
00:30:35.208 --> 00:30:43.356
the -- after you login, for the broker
00:30:43.356 --> 00:30:45.096
homepage selects the TSR button. On the
00:30:45.096 --> 00:30:46.160
system will ask you for your license
00:30:46.160 --> 00:30:48.685
number and date of issue combination.
00:30:48.685 --> 00:30:54.547
At times there can be a data
00:30:54.547 --> 00:31:01.213
mismatch and this needs to be rectified.
00:31:01.213 --> 00:31:02.478
We will cover some of those scenarios at
00:31:02.478 --> 00:31:05.255
the end of these TSR slides.
00:31:05.255 --> 00:31:10.537
Once the system has accepted the
00:31:10.537 --> 00:31:16.174
licensee credentials it will ask the
00:31:16.174 --> 00:31:17.105
three eligibility questions and these
00:31:17.105 --> 00:31:19.411
are represented by little dots that you
00:31:19.411 --> 00:31:23.488
select yes or no two. Are you actively
00:31:23.488 --> 00:31:25.556
engaged in the brokers business yes or
00:31:25.556 --> 00:31:28.096
no? Are you currently a federal employee
00:31:28.096 --> 00:31:36.076
-- yes/no/or active reserve. And do you
00:31:36.076 --> 00:31:40.156
still need the applicable requirements
00:31:40.156 --> 00:31:43.363
of a license holder and certify that the
00:31:43.363 --> 00:31:45.968
licensee has not been involved in
00:31:45.968 --> 00:31:50.147
conduct that could bring license
00:31:50.147 --> 00:31:54.090
suspension? So these are three
00:31:54.090 --> 00:31:57.428
checkboxes that you have to acknowledge.
00:31:57.428 --> 00:32:02.539
If you think you are nonactive
00:32:02.539 --> 00:32:06.347
licensee but you work for an active
00:32:06.347 --> 00:32:07.612
license broker you still may be
00:32:07.612 --> 00:32:12.089
considered an active broker.
00:32:12.089 --> 00:32:14.222
So you need to be careful about that
00:32:14.222 --> 00:32:14.223
selection.
00:32:14.223 --> 00:32:22.780
It will come up later on in the
00:32:22.780 --> 00:32:25.175
process when you are trying to have --
00:32:25.175 --> 00:32:30.360
if you select that your broker pay on
00:32:30.360 --> 00:32:31.457
your behalf, that will not be available
00:32:31.457 --> 00:32:35.764
to you. You will only be available to
00:32:35.764 --> 00:32:35.965
pay for yourself.
00:32:35.965 --> 00:32:41.645
Next the system will ask you to
00:32:41.645 --> 00:32:46.484
confirm your address on record. And make
00:32:46.484 --> 00:32:49.221
edits to the address and supply current
00:32:49.221 --> 00:32:52.734
email address.
00:32:52.734 --> 00:32:54.833
Nonactive license holders are
00:32:54.833 --> 00:32:58.042
required to provide CBP with current
00:32:58.042 --> 00:33:02.337
mailing address. So that is the box in
00:33:02.337 --> 00:33:06.046
the middle. Next we will go with pair
00:33:06.046 --> 00:33:10.131
selection. And that is the only other
00:33:10.131 --> 00:33:11.287
requirement for the nonactive license
00:33:11.287 --> 00:33:16.462
fee. That is to sign -- E signed the
00:33:16.462 --> 00:33:21.041
form and make payment through pay .gov.
00:33:21.041 --> 00:33:25.453
Since by definition nonactive license
00:33:25.453 --> 00:33:27.661
holder is not conducting broker
00:33:27.661 --> 00:33:30.993
business, they only have the self-pay
00:33:30.993 --> 00:33:36.738
option. Once E signed, if you need to
00:33:36.738 --> 00:33:37.977
make edits or changes to the information
00:33:37.977 --> 00:33:43.521
in the TSR form you will need to re-E
00:33:43.521 --> 00:33:46.498
signed before the system will navigate
00:33:46.498 --> 00:33:50.771
you to pay .gov for payment.
00:33:50.771 --> 00:33:54.078
The portal currently accepts debit
00:33:54.078 --> 00:33:58.084
and credit cards for payment. And once
00:33:58.084 --> 00:34:01.130
you have entered payment information in
00:34:01.130 --> 00:34:06.043
pay .gov and authorized the payment for
00:34:06.043 --> 00:34:08.853
your TSR, you're TSR is considered
00:34:08.853 --> 00:34:09.952
complete and your receipt of payment
00:34:09.952 --> 00:34:15.095
will be emailed to the address in the
00:34:15.095 --> 00:34:15.126
TSR form.
00:34:15.126 --> 00:34:18.707
We will discuss the difference
00:34:18.707 --> 00:34:24.013
between a receipt and a notification
00:34:24.013 --> 00:34:24.014
another scenario.
00:34:24.014 --> 00:34:36.668
So that shows you -- that workflow
00:34:36.668 --> 00:34:38.439
-- payer selection is only allowed for
00:34:38.439 --> 00:34:42.817
yourself. And you will type in your name
00:34:42.817 --> 00:34:46.458
and press the E sign button and it will
00:34:46.458 --> 00:34:47.129
take you to pay .gov.
00:34:47.129 --> 00:35:03.006
This slide indicates the individual
00:35:03.006 --> 00:35:06.078
active broker which is the vast majority
00:35:06.078 --> 00:35:06.242
of license holders.
00:35:06.242 --> 00:35:14.369
The individual box is determined by
00:35:14.369 --> 00:35:16.975
identification of the license number and
00:35:16.975 --> 00:35:19.663
date of issue combination. So the system
00:35:19.663 --> 00:35:26.831
knows from last report based on your
00:35:26.831 --> 00:35:32.232
license number what category you were
00:35:32.232 --> 00:35:32.233
filing under.
00:35:32.233 --> 00:35:40.774
Later on in this workflow we will be
00:35:40.774 --> 00:35:43.738
submitting the filer code of the broker
00:35:43.738 --> 00:35:47.916
and that will further solidify that this
00:35:47.916 --> 00:35:57.355
is an active Rocher -- license broker --
00:35:57.355 --> 00:35:57.825
operating under a brokerage.
00:35:57.825 --> 00:36:03.841
The address and content section
00:36:03.841 --> 00:36:05.574
first requires the answers to the three
00:36:05.574 --> 00:36:08.751
eligibility questions. Are you actively
00:36:08.751 --> 00:36:12.761
engaged in broker business? Yes or no.
00:36:12.761 --> 00:36:21.411
Are you a federal employee? And do you
00:36:21.411 --> 00:36:22.251
still meet the applicable requirements
00:36:22.251 --> 00:36:26.124
of a license holder and certify that the
00:36:26.124 --> 00:36:32.693
licensee is and has not been involved in
00:36:32.693 --> 00:36:33.858
conduct that would bring license
00:36:33.858 --> 00:36:37.336
suspension or revocation.
00:36:37.336 --> 00:36:39.238
The system will ask you to confirm
00:36:39.238 --> 00:36:46.917
your address on record for make edits to
00:36:46.917 --> 00:36:48.584
that address and supply current an email
00:36:48.584 --> 00:36:50.358
address.
00:36:50.358 --> 00:36:53.009
So that is the address and contact
00:36:53.009 --> 00:36:53.010
box.
00:36:53.010 --> 00:37:01.579
The box is broker employer. It will
00:37:01.579 --> 00:37:03.180
first ask you if you are the qualifying
00:37:03.180 --> 00:37:07.405
member or officer of the brokerage.
00:37:07.405 --> 00:37:10.464
Where you are employed. You can answer
00:37:10.464 --> 00:37:18.056
yes or no. By entering your employer's
00:37:18.056 --> 00:37:22.203
filer code you will be provided name of
00:37:22.203 --> 00:37:23.337
license brokerage in their default
00:37:23.337 --> 00:37:29.221
address. Business address. Directly
00:37:29.221 --> 00:37:30.624
below the brokerage name, there is a
00:37:30.624 --> 00:37:34.531
small hot key and link that says select
00:37:34.531 --> 00:37:40.616
here. Press on the select here button
00:37:40.616 --> 00:37:42.921
and a list of likely business addresses
00:37:42.921 --> 00:37:46.059
linked to that brokerage will appear.
00:37:46.059 --> 00:37:51.441
Please select the address you work from.
00:37:51.441 --> 00:37:54.349
And if that address is not in the list
00:37:54.349 --> 00:37:56.485
supplied, you do have the option of
00:37:56.485 --> 00:37:59.420
adding an address. But what we want here
00:37:59.420 --> 00:38:05.033
is you to prove or acknowledge that it
00:38:05.033 --> 00:38:07.337
is the brokerage you work for. And then
00:38:07.337 --> 00:38:14.628
provide your place of business where you
00:38:14.628 --> 00:38:14.993
are conducting broker work.
00:38:14.993 --> 00:38:26.690
In the payer section, it will ask
00:38:26.690 --> 00:38:35.079
you -- will you be paying for the TSR
00:38:35.079 --> 00:38:37.842
for your license? TSR are not considered
00:38:37.842 --> 00:38:39.480
timely submitted until the fee is paid.
00:38:39.480 --> 00:38:43.156
By selecting myself, under the payer
00:38:43.156 --> 00:38:46.565
selection, you'll be taken directly to
00:38:46.565 --> 00:38:56.016
the E sign area and you will type in
00:38:56.016 --> 00:38:58.187
your name and then E sign the document.
00:38:58.187 --> 00:39:05.682
And then it will take you to the pay
00:39:05.682 --> 00:39:06.021
.gov area for payment.
00:39:06.021 --> 00:39:10.027
That process is the same for all
00:39:10.027 --> 00:39:18.043
types of licenses. You will E sign and
00:39:18.043 --> 00:39:21.451
as long as you are paying it will take
00:39:21.451 --> 00:39:22.373
you directly to pay .gov.
00:39:22.373 --> 00:39:24.240
But by selecting brokerage, this is
00:39:24.240 --> 00:39:26.512
one of the big and if it's Jeannine
00:39:26.512 --> 00:39:29.889
referred to -- the filing will E signed
00:39:29.889 --> 00:39:33.241
the report and leave it in a payment
00:39:33.241 --> 00:39:35.814
pending status. If you navigate away
00:39:35.814 --> 00:39:37.882
from the screen and make any additional
00:39:37.882 --> 00:39:41.655
edits you will once again have to E sign
00:39:41.655 --> 00:39:47.867
the form. If the form is left in any
00:39:47.867 --> 00:39:49.265
other status than payment pending, your
00:39:49.265 --> 00:39:52.035
employer will not be able to locate or
00:39:52.035 --> 00:39:55.205
pay for this TSR form.
00:39:55.205 --> 00:40:04.053
Again -- if you are paying for
00:40:04.053 --> 00:40:08.879
yourself you go to -- the system shifts
00:40:08.879 --> 00:40:11.916
you to pay .gov and debit card or credit
00:40:11.916 --> 00:40:12.087
card are accepted.
00:40:12.087 --> 00:40:17.429
So what is the difference between
00:40:17.429 --> 00:40:24.027
having a receipt for payment and a
00:40:24.027 --> 00:40:24.860
payment notification? The actual payer
00:40:24.860 --> 00:40:28.767
receives the receipt. That lists out all
00:40:28.767 --> 00:40:34.551
of the licenses that are represented by
00:40:34.551 --> 00:40:39.362
that payment. Whereas the note is prove
00:40:39.362 --> 00:40:41.065
of payment for an individual license
00:40:41.065 --> 00:40:44.942
holder. When the payment is successfully
00:40:44.942 --> 00:40:49.317
made, the payment maker will receive the
00:40:49.317 --> 00:40:50.655
receipt. And the individual licensing
00:40:50.655 --> 00:40:53.161
folder will receive the payment
00:40:53.161 --> 00:40:57.098
notification. That can serve as proof of
00:40:57.098 --> 00:40:57.968
payment if there is ever a question.
00:40:57.968 --> 00:41:16.087
This slide represents the sole
00:41:16.087 --> 00:41:22.101
proprietor type of license. Where an
00:41:22.101 --> 00:41:26.543
individual license holder who also
00:41:26.543 --> 00:41:33.930
possesses a brokerage permit. The
00:41:33.930 --> 00:41:35.215
complete status report box license type
00:41:35.215 --> 00:41:36.182
is determined by the identification of
00:41:36.182 --> 00:41:40.355
the license number and the date of issue
00:41:40.355 --> 00:41:45.651
combination. And then, confirming the
00:41:45.651 --> 00:41:46.614
sole proprietor information in the
00:41:46.614 --> 00:41:49.821
subsequent box.
00:41:49.821 --> 00:41:56.338
Again, address and contact section
00:41:56.338 --> 00:41:57.307
first requires answers to the three
00:41:57.307 --> 00:42:01.177
eligibility questions. The system will
00:42:01.177 --> 00:42:04.359
then ask you to confirm your address on
00:42:04.359 --> 00:42:08.996
record and make edits to the address and
00:42:08.996 --> 00:42:09.335
supply current email address.
00:42:09.335 --> 00:42:18.846
In the sole proprietor section, you
00:42:18.846 --> 00:42:20.543
are invited to verify the name of the
00:42:20.543 --> 00:42:27.132
sole proprietor and to verify or edit
00:42:27.132 --> 00:42:28.105
the address for where the broker
00:42:28.105 --> 00:42:37.903
business is conducted. In the payer
00:42:37.903 --> 00:42:40.870
selection section, it will ask you who
00:42:40.870 --> 00:42:45.519
be paying for the TSR fee for your
00:42:45.519 --> 00:42:46.823
license. Again TSR are not considered
00:42:46.823 --> 00:42:48.973
finally timely submitted until the fee
00:42:48.973 --> 00:42:56.184
is paid. By selecting myself you will be
00:42:56.184 --> 00:42:58.186
taken directly to the E sign section
00:42:58.186 --> 00:43:06.505
where you will E sign, type in your name
00:43:06.505 --> 00:43:08.511
and then be forwarded to pay .gov.
00:43:08.511 --> 00:43:17.495
Similarly when the brokerage pay or sole
00:43:17.495 --> 00:43:18.730
proprietor pay is selected the filer
00:43:18.730 --> 00:43:21.455
will E sign the report and leave it in
00:43:21.455 --> 00:43:38.743
the payment pending status. The most
00:43:38.743 --> 00:43:44.750
complex of the formats of TSR filings is
00:43:44.750 --> 00:43:52.232
the corporate partnership Association.
00:43:52.232 --> 00:44:00.543
The organization TSR should not be
00:44:00.543 --> 00:44:04.077
forgotten as it is a licensed holder and
00:44:04.077 --> 00:44:07.082
needs to also submit a TSR. What we have
00:44:07.082 --> 00:44:09.054
seen in the past is people neglect --
00:44:09.054 --> 00:44:10.328
because it is not their own possession
00:44:10.328 --> 00:44:16.064
and they are not representing their own
00:44:16.064 --> 00:44:16.776
license -- the organization TSR
00:44:16.776 --> 00:44:19.848
sometimes gets overlooked or not filed.
00:44:19.848 --> 00:44:25.573
So you want to make sure that you are
00:44:25.573 --> 00:44:27.414
completing those TSR as well.
00:44:27.414 --> 00:44:33.227
Again, the complete status report
00:44:33.227 --> 00:44:39.208
box license type is determined by the
00:44:39.208 --> 00:44:41.713
identification of the license number and
00:44:41.713 --> 00:44:42.561
date of issue and confirming
00:44:42.561 --> 00:44:44.827
organization information in the
00:44:44.827 --> 00:44:50.940
subsequent box. The address and contact
00:44:50.940 --> 00:44:55.820
section first requires you to enter the
00:44:55.820 --> 00:44:57.590
name an email of person completing the
00:44:57.590 --> 00:45:05.941
form. This is intended to be an officer
00:45:05.941 --> 00:45:08.616
of the organization but want to know who
00:45:08.616 --> 00:45:09.120
is completing the form.
00:45:09.120 --> 00:45:16.864
The system presents the two
00:45:16.864 --> 00:45:19.240
eligibility questions which are -- are
00:45:19.240 --> 00:45:22.405
you actively involved in the broker
00:45:22.405 --> 00:45:25.369
business? And -- do you still need --
00:45:25.369 --> 00:45:27.180
does the organization still need meet
00:45:27.180 --> 00:45:31.746
the applicable requirements of license
00:45:31.746 --> 00:45:35.060
holder and certify that the licensee is
00:45:35.060 --> 00:45:36.980
and has not been involved in conduct
00:45:36.980 --> 00:45:37.682
that would bring suspension or
00:45:37.682 --> 00:45:40.562
revocation.
00:45:40.562 --> 00:45:43.295
The system will ask you to confirm
00:45:43.295 --> 00:45:45.382
the office of record address and the
00:45:45.382 --> 00:45:51.490
email contact information.
00:45:51.490 --> 00:45:52.422
The qualifier information section
00:45:52.422 --> 00:45:57.602
first asks you if you presently have a
00:45:57.602 --> 00:46:01.176
designated license qualifier. If you
00:46:01.176 --> 00:46:06.174
answer yes, it will direct you to input
00:46:06.174 --> 00:46:07.607
that persons license number into verify
00:46:07.607 --> 00:46:13.317
in a pop up window that the named person
00:46:13.317 --> 00:46:13.619
is the qualifier.
00:46:13.619 --> 00:46:21.734
If you select no, the system will
00:46:21.734 --> 00:46:23.376
prompt you to provide date of separation
00:46:23.376 --> 00:46:28.720
from the previous qualifier. This will
00:46:28.720 --> 00:46:29.689
not affect the workflow. You can
00:46:29.689 --> 00:46:29.726
continue on.
00:46:29.726 --> 00:46:36.336
The section four licensed officers
00:46:36.336 --> 00:46:42.178
and members and permit license qualifier
00:46:42.178 --> 00:46:43.152
section will guide you through file
00:46:43.152 --> 00:46:44.751
upload process to meet this requirement.
00:46:44.751 --> 00:46:49.727
As Jeannine indicated earlier are
00:46:49.727 --> 00:46:57.443
requiring one file upload -- same
00:46:57.443 --> 00:46:59.212
mechanism that was used in 2021 for
00:46:59.212 --> 00:47:06.321
uploading employee lists. It will ask
00:47:06.321 --> 00:47:12.664
you -- the file needs to be included --
00:47:12.664 --> 00:47:16.802
needs to include license number of each
00:47:16.802 --> 00:47:21.714
officer and member of the organization.
00:47:21.714 --> 00:47:23.248
The name, address, email address,
00:47:23.248 --> 00:47:28.398
license number, designation of the
00:47:28.398 --> 00:47:31.367
license qualifier. And the permit
00:47:31.367 --> 00:47:41.525
qualifier. This file can be submitted in
00:47:41.525 --> 00:47:42.868
Word, Excel, PDF or CSV formats.
00:47:42.868 --> 00:47:50.654
By selecting the button that says
00:47:50.654 --> 00:47:52.931
select file, a file directory will
00:47:52.931 --> 00:47:57.839
display and you can navigate throughout
00:47:57.839 --> 00:48:00.214
your file structure to find the file you
00:48:00.214 --> 00:48:00.252
want uploaded.
00:48:00.252 --> 00:48:05.958
Once you have selected that file and
00:48:05.958 --> 00:48:08.626
it has been uploaded, the name will
00:48:08.626 --> 00:48:18.184
appear next to the upload button. You
00:48:18.184 --> 00:48:20.789
can repeat this process numerous times.
00:48:20.789 --> 00:48:26.307
You only have to remember that the last
00:48:26.307 --> 00:48:32.447
file uploaded is the file of record. So
00:48:32.447 --> 00:48:36.855
the system only accepts one file per
00:48:36.855 --> 00:48:41.767
TSR. So if you think you have made
00:48:41.767 --> 00:48:42.878
mistakes mistake or need to add
00:48:42.878 --> 00:48:47.201
additional information, the last value
00:48:47.201 --> 00:48:52.296
upload is the complete and final file.
00:48:52.296 --> 00:48:55.943
And all of the forms, should there be
00:48:55.943 --> 00:49:01.419
data missing or issues that will not
00:49:01.419 --> 00:49:02.279
allow proceeding through payment the
00:49:02.279 --> 00:49:07.245
selection between review E sign header
00:49:07.245 --> 00:49:10.612
an actual signature box will display a
00:49:10.612 --> 00:49:12.294
list of outstanding items.
00:49:12.294 --> 00:49:17.495
So if for some reason you get
00:49:17.495 --> 00:49:19.066
through the process or think you have
00:49:19.066 --> 00:49:22.236
gotten through the process but the
00:49:22.236 --> 00:49:25.512
system senses there is some required
00:49:25.512 --> 00:49:30.357
data that has not been supplied, it will
00:49:30.357 --> 00:49:36.907
give you a message there in red font
00:49:36.907 --> 00:49:39.746
that will indicate what needs to be
00:49:39.746 --> 00:49:43.137
addressed. So you can go back, rectify
00:49:43.137 --> 00:49:43.800
the situation, and then continue on.
00:49:43.800 --> 00:49:50.823
The payer selection again will ask
00:49:50.823 --> 00:49:57.291
you who will be paying for the TSR. The
00:49:57.291 --> 00:49:58.927
TSR are not considered timely submitted
00:49:58.927 --> 00:50:01.636
until the fee is paid. By selecting
00:50:01.636 --> 00:50:07.263
myself, you will be taken directly to
00:50:07.263 --> 00:50:11.711
the E sign and pay area where you enter
00:50:11.711 --> 00:50:13.455
your name and select E sign and go to
00:50:13.455 --> 00:50:14.695
pay .gov.
00:50:14.695 --> 00:50:20.546
If you select brokerage option, the
00:50:20.546 --> 00:50:25.451
filer will E sign and leave it in
00:50:25.451 --> 00:50:27.858
payment pending status.
00:50:27.858 --> 00:50:34.570
If you navigate away from this
00:50:34.570 --> 00:50:41.026
section before proceeding you will have
00:50:41.026 --> 00:50:47.774
to E sign again to make sure the file is
00:50:47.774 --> 00:50:48.107
in payment pending status.
00:50:48.107 --> 00:50:57.554
Pay .gov excepts debit and credit
00:50:57.554 --> 00:51:04.362
cards. And the notifications will be
00:51:04.362 --> 00:51:06.836
distributed when the license holder has
00:51:06.836 --> 00:51:06.999
made the payment.
00:51:06.999 --> 00:51:20.834
This is one of the best features we
00:51:20.834 --> 00:51:26.678
believe -- allowing people to make
00:51:26.678 --> 00:51:30.785
multiple payments at one time. So you
00:51:30.785 --> 00:51:35.490
are making one payment. One charge. For
00:51:35.490 --> 00:51:39.295
multiple TSR and that save you a lot of
00:51:39.295 --> 00:51:43.440
money and time -- if each individual
00:51:43.440 --> 00:51:47.006
broker has to make the payment and then
00:51:47.006 --> 00:51:51.601
seek reimbursement -- that is to your
00:51:51.601 --> 00:51:55.674
company's benefit. Allows you to save
00:51:55.674 --> 00:51:59.481
the time of reconciliation and payments.
00:51:59.481 --> 00:52:06.542
So very easy. Concept. When you want to
00:52:06.542 --> 00:52:08.344
make a batch of payments it does not
00:52:08.344 --> 00:52:09.817
have to be all of your payments. From
00:52:09.817 --> 00:52:14.728
the TSR period. If you feel you have
00:52:14.728 --> 00:52:18.737
enough in there that you want to make
00:52:18.737 --> 00:52:20.414
payments and then come back later and
00:52:20.414 --> 00:52:27.761
clean up the rest as the brokers
00:52:27.761 --> 00:52:28.659
complete their TSR, you can do that.
00:52:28.659 --> 00:52:36.301
Without having to go through the
00:52:36.301 --> 00:52:40.176
reimbursement process, they can also
00:52:40.176 --> 00:52:45.318
better monitor compliance of their
00:52:45.318 --> 00:52:45.319
brokers.
00:52:45.319 --> 00:52:51.499
After logging on -- if you are
00:52:51.499 --> 00:52:53.504
already in the system and navigating
00:52:53.504 --> 00:52:54.970
back to the broker homepage, you select
00:52:54.970 --> 00:53:04.733
brokerage/sole proprietor payment
00:53:04.733 --> 00:53:06.264
button. You enter the organization or
00:53:06.264 --> 00:53:09.305
sole proprietor license number and date
00:53:09.305 --> 00:53:12.278
of issue. Enter name an email of the
00:53:12.278 --> 00:53:14.383
person making the payment so they
00:53:14.383 --> 00:53:17.401
receive the actual payment receipt. And
00:53:17.401 --> 00:53:21.677
upon selecting the next button, the
00:53:21.677 --> 00:53:26.674
payment list section will appear. If the
00:53:26.674 --> 00:53:29.542
corporate association or partnership TSR
00:53:29.542 --> 00:53:32.218
has yet to be filed, a warning message
00:53:32.218 --> 00:53:34.423
will appear as indicated earlier.
00:53:34.423 --> 00:53:39.330
We just don't want you to make your
00:53:39.330 --> 00:53:46.013
payments and the overall organization
00:53:46.013 --> 00:53:47.348
not to be in compliance because somebody
00:53:47.348 --> 00:53:50.128
forgot to fill out a TSR.
00:53:50.128 --> 00:53:58.233
You can dismiss the warning and
00:53:58.233 --> 00:54:05.671
proceed to marking which or all
00:54:05.671 --> 00:54:08.041
available TSR that will be paid for. On
00:54:08.041 --> 00:54:13.422
the left-hand side of the form there are
00:54:13.422 --> 00:54:14.771
little checkboxes and you can either go
00:54:14.771 --> 00:54:18.451
up to the very top on the left-hand side
00:54:18.451 --> 00:54:21.424
in the header and click the single box
00:54:21.424 --> 00:54:26.537
that it will select all that are
00:54:26.537 --> 00:54:27.740
eligible. Or you can click individual
00:54:27.740 --> 00:54:29.344
files for processing.
00:54:29.344 --> 00:54:37.220
And like I said, you can do a
00:54:37.220 --> 00:54:40.398
selective batch if you want to and come
00:54:40.398 --> 00:54:44.805
back and pay for more later. And if you
00:54:44.805 --> 00:54:54.366
go into this section intending -- your
00:54:54.366 --> 00:55:01.716
brokers have said 5 out of 5 brokers
00:55:01.716 --> 00:55:03.019
have submitted their TSR and you want to
00:55:03.019 --> 00:55:04.892
pay for them. If you go in there and
00:55:04.892 --> 00:55:09.434
only four -- you only see four in the
00:55:09.434 --> 00:55:14.044
list -- then you need to go back to the
00:55:14.044 --> 00:55:15.547
one that is not there and have them open
00:55:15.547 --> 00:55:22.792
up there TSR to find out if they didn't
00:55:22.792 --> 00:55:28.241
provide the correct filer coat on TSR
00:55:28.241 --> 00:55:34.119
for employer or if for some reason they
00:55:34.119 --> 00:55:35.190
paid for it themselves.
00:55:35.190 --> 00:55:37.365
When you have selected the licenses
00:55:37.365 --> 00:55:44.192
desired, you can double-check by looking
00:55:44.192 --> 00:55:49.301
at the total amount expected to be paid.
00:55:49.301 --> 00:55:53.580
Against licenses you have in hand. And
00:55:53.580 --> 00:55:55.354
you wanted to make payment for.
00:55:55.354 --> 00:55:58.492
This will then direct you to pay
00:55:58.492 --> 00:55:59.864
.gov to complete the payment process.
00:55:59.864 --> 00:56:04.305
And then issue payment receipt to the
00:56:04.305 --> 00:56:09.283
payer and notifications to the
00:56:09.283 --> 00:56:09.415
individual brokers.
00:56:09.415 --> 00:56:13.294
Again, the receipt will list out
00:56:13.294 --> 00:56:14.256
individually all of the license numbers
00:56:14.256 --> 00:56:15.660
that are covered under that payment.
00:56:15.660 --> 00:56:23.913
Whereas the notification only gives
00:56:23.913 --> 00:56:26.681
notification that that individual had
00:56:26.681 --> 00:56:29.587
their feet paid for them by the
00:56:29.587 --> 00:56:34.437
organization.
00:56:34.437 --> 00:56:36.303
That completes my walk-through of
00:56:36.303 --> 00:56:51.676
the TSR process. Here we have a couple
00:56:51.676 --> 00:56:59.760
of the common questions. There are a
00:56:59.760 --> 00:57:01.139
couple of error codes and warning
00:57:01.139 --> 00:57:03.509
messages we can go over before we go to
00:57:03.509 --> 00:57:09.610
the question-and-answer period. A couple
00:57:09.610 --> 00:57:16.492
of things I didn't mention -- when
00:57:16.492 --> 00:57:17.161
entering things like names and
00:57:17.161 --> 00:57:21.702
addresses, we have a very particular
00:57:21.702 --> 00:57:25.308
format and usually it is broken down
00:57:25.308 --> 00:57:30.519
into first name middle name last name.
00:57:30.519 --> 00:57:33.587
And for addresses, house or building
00:57:33.587 --> 00:57:38.418
number, street name, city and state. If
00:57:38.418 --> 00:57:44.957
we keep all of those segmented as
00:57:44.957 --> 00:57:47.660
required, that really helps on keeping
00:57:47.660 --> 00:57:54.819
the data clean and resolve some problems
00:57:54.819 --> 00:57:56.523
down the road. As far as data in the
00:57:56.523 --> 00:57:56.524
system.
00:57:56.524 --> 00:58:01.070
And we have pretty much developed
00:58:01.070 --> 00:58:04.339
this out but sometimes there will be
00:58:04.339 --> 00:58:08.355
extra spaces before an entry or at the
00:58:08.355 --> 00:58:12.258
end and that will tend to confuse the
00:58:12.258 --> 00:58:12.259
system.
00:58:12.259 --> 00:58:16.524
But that has pretty much been
00:58:16.524 --> 00:58:18.553
resolved over our development time.
00:58:18.553 --> 00:58:26.965
Jeannine, I am not sure that we have
00:58:26.965 --> 00:58:28.168
time for these questions but other than
00:58:28.168 --> 00:58:32.231
that thank you for your time and we hope
00:58:32.231 --> 00:58:34.581
you will embrace the online process. And
00:58:34.581 --> 00:58:37.186
that we can increase your online
00:58:37.186 --> 00:58:43.687
adoption rate. Last time it was 90%. We
00:58:43.687 --> 00:58:46.419
are hoping in the high 90s for this go
00:58:46.419 --> 00:58:50.860
round.
00:58:50.860 --> 00:59:00.135
>> Jeannine: Chrissi can you move
00:59:00.135 --> 00:59:08.050
to slide 24 us? We do want to take a few
00:59:08.050 --> 00:59:10.494
TSR questions. We are right at the top
00:59:10.494 --> 00:59:13.701
of the hour. We have another hour to go.
00:59:13.701 --> 00:59:16.440
I think the user fi will be a little
00:59:16.440 --> 00:59:17.822
quicker because there is a lot less
00:59:17.822 --> 00:59:20.832
involved in paying a user fi than the
00:59:20.832 --> 00:59:22.703
filing of the TSR. So we will try to
00:59:22.703 --> 00:59:26.444
answer -- spend about 10 minutes
00:59:26.444 --> 00:59:30.753
answering questions on the TSR. If we do
00:59:30.753 --> 00:59:32.124
not get them all answered, we are going
00:59:32.124 --> 00:59:36.868
to collect them all and we will work on
00:59:36.868 --> 00:59:42.880
the questions that seem applicable --
00:59:42.880 --> 00:59:44.485
not specific questions to someone's
00:59:44.485 --> 00:59:45.517
specific situation but general questions
00:59:45.517 --> 00:59:47.858
we think people might be asking. We are
00:59:47.858 --> 00:59:50.586
going to write up FAQs and we will
00:59:50.586 --> 00:59:57.354
publish those on our FAQ page. So if
00:59:57.354 --> 00:59:59.358
your question is not answer today please
00:59:59.358 --> 01:00:01.865
go to the FAQ page. It might be there
01:00:01.865 --> 01:00:04.471
already. In some cases. Or it will be
01:00:04.471 --> 01:00:05.975
there once we get these collated and
01:00:05.975 --> 01:00:05.976
uploaded.
01:00:05.976 --> 01:00:11.382

01:00:11.382 --> 01:00:12.860
>> First question we have is I work
01:00:12.860 --> 01:00:16.864
for an importer. Moved from broker
01:00:16.864 --> 01:00:17.876
employee job last year. I should mention
01:00:17.876 --> 01:00:21.406
that engaged it active customs business,
01:00:21.406 --> 01:00:22.404
correct?
01:00:22.404 --> 01:00:25.310
>> Jeannine: Correct. If you work
01:00:25.310 --> 01:00:27.747
for an importer and happen to hold a
01:00:27.747 --> 01:00:32.565
brokers license, you are not considered
01:00:32.565 --> 01:00:34.965
to be transacting customs business and
01:00:34.965 --> 01:00:38.371
you must file TSR. Anyone holding a
01:00:38.371 --> 01:00:40.873
broker since right now has to fire file
01:00:40.873 --> 01:00:43.709
a TSR.
01:00:43.709 --> 01:00:47.153
OMAR: Would you be able to file a
01:00:47.153 --> 01:00:48.486
TSR for each broker working in the
01:00:48.486 --> 01:00:51.678
corporate license under corporate
01:00:51.678 --> 01:00:57.416
account of eCBP?
01:00:57.416 --> 01:01:00.122
>> Jeannine: Each individual
01:01:00.122 --> 01:01:00.954
license holder is responsible for
01:01:00.954 --> 01:01:05.462
completing and E signing their TSR. If
01:01:05.462 --> 01:01:09.513
your brokerage -- not if you work for an
01:01:09.513 --> 01:01:11.544
importer but if you work for an
01:01:11.544 --> 01:01:16.424
brokerage, they can submit the payment
01:01:16.424 --> 01:01:18.992
for your TSR for you if that is
01:01:18.992 --> 01:01:20.488
something they normally do. If that is
01:01:20.488 --> 01:01:24.295
within what they give you. But you need
01:01:24.295 --> 01:01:31.057
to complete your TSR and E signed it.
01:01:31.057 --> 01:01:32.089
OMAR: Will slides be available
01:01:32.089 --> 01:01:34.808
after the webinar?
01:01:34.808 --> 01:01:37.180
>> Jeannine: Not immediately. We
01:01:37.180 --> 01:01:38.313
will post the slides after the webinar
01:01:38.313 --> 01:01:46.895
and I believe Chrissi's group will send
01:01:46.895 --> 01:01:49.630
out email letting you know when both the
01:01:49.630 --> 01:01:50.652
record webinar and slide deck are
01:01:50.652 --> 01:01:51.285
available.
01:01:51.285 --> 01:01:55.452
OMAR: If you are working for an
01:01:55.452 --> 01:01:58.827
importer as a self filer are we or are
01:01:58.827 --> 01:02:00.732
we not actively engaged?
01:02:00.732 --> 01:02:02.302
>> Jeannine: If you work for an
01:02:02.302 --> 01:02:07.947
importer you are not actively engaged in
01:02:07.947 --> 01:02:08.616
conducting transactions business because
01:02:08.616 --> 01:02:11.585
your importer is filing entries to
01:02:11.585 --> 01:02:13.291
account for its own cargo clearance. Is
01:02:13.291 --> 01:02:15.403
only if you work for a broker you would
01:02:15.403 --> 01:02:18.470
be considered or if you are a broker
01:02:18.470 --> 01:02:19.741
working for yourself as a sole
01:02:19.741 --> 01:02:21.008
proprietor would you be considered
01:02:21.008 --> 01:02:24.655
actively transacting customs business.
01:02:24.655 --> 01:02:27.788
OMAR: Do we provide employer
01:02:27.788 --> 01:02:32.009
physical address for brokerage location
01:02:32.009 --> 01:02:33.752
or corporate address?
01:02:33.752 --> 01:02:38.023
JEANNINE: Great question under the
01:02:38.023 --> 01:02:43.402
new regulations for a national permit.
01:02:43.402 --> 01:02:47.914
And I'm going to have to put that on
01:02:47.914 --> 01:02:50.051
hold. We will make that an FAQ.
01:02:50.051 --> 01:02:56.301
OMAR: Can the individual personal
01:02:56.301 --> 01:02:58.107
mailing address be a PO Box?
01:02:58.107 --> 01:02:58.943
JEANNINE: Yes. Your mailing address
01:02:58.943 --> 01:03:02.850
may be a PO Box. Your physical address
01:03:02.850 --> 01:03:08.225
needs to be an actual address. But the
01:03:08.225 --> 01:03:10.270
TSR is only requiring a mailing address.
01:03:10.270 --> 01:03:14.147
OMAR: If we are individuals
01:03:14.147 --> 01:03:18.351
qualifying officers of a corporation are
01:03:18.351 --> 01:03:22.092
we to indicate when filing our
01:03:22.092 --> 01:03:23.231
individual TSR that we are engaged in
01:03:23.231 --> 01:03:27.204
customs business?
01:03:27.204 --> 01:03:29.353
JEANNINE: Can you read that again?
01:03:29.353 --> 01:03:33.312
OMAR: If we are individuals that
01:03:33.312 --> 01:03:35.054
are qualifying officers of the
01:03:35.054 --> 01:03:36.156
corporation, are we to indicate when
01:03:36.156 --> 01:03:38.924
filing our individual TSR that we are
01:03:38.924 --> 01:03:40.497
engaged in customs business?
01:03:40.497 --> 01:03:45.335
JEANNINE: Yes. If you are an
01:03:45.335 --> 01:03:46.875
officer of the company -- of a brokerage
01:03:46.875 --> 01:03:49.843
-- you hold a brokerage license so you
01:03:49.843 --> 01:03:53.570
are filing your own personal TSR that
01:03:53.570 --> 01:03:54.571
you are considered to be actively
01:03:54.571 --> 01:03:56.174
engaged in transacting customs business.
01:03:56.174 --> 01:03:57.840
Yes.
01:03:57.840 --> 01:04:03.919
OMAR: Does a permit qualifier of
01:04:03.919 --> 01:04:05.088
the Corporation have to submit a TSR
01:04:05.088 --> 01:04:09.170
under their individual license as well?
01:04:09.170 --> 01:04:13.012
JEANNINE: Yes. If you hold an
01:04:13.012 --> 01:04:14.885
individual license, no matter what you
01:04:14.885 --> 01:04:18.204
do for a living, you must file a TSR.
01:04:18.204 --> 01:04:24.202
OMAR: Only brokers that are
01:04:24.202 --> 01:04:29.817
licensed brokers or officers in general?
01:04:29.817 --> 01:04:31.056
JEANNINE: That was one I was not
01:04:31.056 --> 01:04:37.995
sure -- so what you must report on the
01:04:37.995 --> 01:04:44.000
upload is only licensed officers of the
01:04:44.000 --> 01:04:46.190
Corporation. That is what that question
01:04:46.190 --> 01:04:48.326
is. You're only required to report to
01:04:48.326 --> 01:04:50.801
us, as an organization you only need to
01:04:50.801 --> 01:04:52.469
report to us your licensed officers and
01:04:52.469 --> 01:05:01.046
your permit qualifier.
01:05:01.046 --> 01:05:04.851
OMAR: Do we need to add all
01:05:04.851 --> 01:05:07.954
employees with an organization Rocher
01:05:07.954 --> 01:05:10.660
licensed to the list or only officers
01:05:10.660 --> 01:05:12.733
and qualifier?
01:05:12.733 --> 01:05:16.969
JEANNINE: Just officers and permit
01:05:16.969 --> 01:05:16.970
qualifier.
01:05:16.970 --> 01:05:18.340
OMAR: What if an individual is
01:05:18.340 --> 01:05:23.514
licensed -- newly licensed before
01:05:23.514 --> 01:05:26.156
12/31/23 and the plan is to apply for
01:05:26.156 --> 01:05:27.495
the company but obviously want to be
01:05:27.495 --> 01:05:31.013
approved year? So not a sole proprietor
01:05:31.013 --> 01:05:34.553
and no customs business will have been
01:05:34.553 --> 01:05:35.923
transacted by the individual. How do we
01:05:35.923 --> 01:05:37.535
list that?
01:05:37.535 --> 01:05:39.701
JEANNINE: I think you can certainly
01:05:39.701 --> 01:05:44.072
list as either. I don't think that is an
01:05:44.072 --> 01:05:45.910
issue. You are not yet transacting
01:05:45.910 --> 01:05:46.910
customs business so you could certainly
01:05:46.910 --> 01:05:52.385
say that. On your triennial status
01:05:52.385 --> 01:05:54.261
report. Although I know you are
01:05:54.261 --> 01:05:55.360
intending to transact customs business
01:05:55.360 --> 01:06:01.987
in the year of 2024. So you could say
01:06:01.987 --> 01:06:04.925
transacting customs business. I think in
01:06:04.925 --> 01:06:06.271
that case either answer is appropriate.
01:06:06.271 --> 01:06:10.259
OMAR: How can I retrieve my
01:06:10.259 --> 01:06:11.230
username from my last TSR that was
01:06:11.230 --> 01:06:13.983
filed?
01:06:13.983 --> 01:06:17.324
JEANNINE: Mark -- do you want to
01:06:17.324 --> 01:06:19.265
head that went up?
01:06:19.265 --> 01:06:24.054
>> Mark: Username is a Login.gov
01:06:24.054 --> 01:06:28.967
account would be an email. But if you
01:06:28.967 --> 01:06:35.747
cannot remember it we can contact our
01:06:35.747 --> 01:06:37.913
Rev Mod service desk and they can look
01:06:37.913 --> 01:06:42.452
it up for you. I believe we have the Rev
01:06:42.452 --> 01:06:47.962
Mod service desk information on one of
01:06:47.962 --> 01:06:53.764
these slides. Or at least in the QRG.
01:06:53.764 --> 01:06:59.274
OMAR: Thank you. Also on Login.gov
01:06:59.274 --> 01:07:02.148
-- an employee reached out to me about
01:07:02.148 --> 01:07:03.884
the fact that the login system requires
01:07:03.884 --> 01:07:07.322
a code to be sent to her phone. She no
01:07:07.322 --> 01:07:08.661
longer has a phone. What should she do
01:07:08.661 --> 01:07:17.325
in that case? Mark -- can you answer
01:07:17.325 --> 01:07:17.357
that one?
01:07:17.357 --> 01:07:22.505
>> Mark: That is a tough one. I
01:07:22.505 --> 01:07:30.188
know there are different elements on
01:07:30.188 --> 01:07:32.121
Login.gov as to how you set that up. You
01:07:32.121 --> 01:07:33.754
can actually I believe have them send
01:07:33.754 --> 01:07:37.933
you an email. With a code. Rather than
01:07:37.933 --> 01:07:41.600
sending it to a phone. But it is how you
01:07:41.600 --> 01:07:47.983
set up your Login.gov. I am assuming
01:07:47.983 --> 01:07:53.924
since they already had a Login.gov and
01:07:53.924 --> 01:07:55.895
they now no longer have the phone they
01:07:55.895 --> 01:08:04.376
originally used for that, -- I think
01:08:04.376 --> 01:08:06.017
they may have to set up new Login.gov
01:08:06.017 --> 01:08:11.965
ID.
01:08:11.965 --> 01:08:13.366
JEANNINE: And then they may need to
01:08:13.366 --> 01:08:18.812
contact the service desk? For Rev Mod to
01:08:18.812 --> 01:08:26.765
assist them. Because if you have already
01:08:26.765 --> 01:08:29.138
logged into eCBP previously with that
01:08:29.138 --> 01:08:32.792
Login.gov account you can no longer use,
01:08:32.792 --> 01:08:34.495
you'll have to contact our service desk
01:08:34.495 --> 01:08:36.932
as well after you have created a new
01:08:36.932 --> 01:08:38.436
Login.gov. I suggest you first check in
01:08:38.436 --> 01:08:41.794
with Login.gov. Go on to your account
01:08:41.794 --> 01:08:43.096
and see if you can figure something out.
01:08:43.096 --> 01:08:47.575
And if not, do what Mark said.
01:08:47.575 --> 01:08:50.380
>> Mark: I think you can indicate
01:08:50.380 --> 01:08:51.514
you have lost your password or don't
01:08:51.514 --> 01:08:56.594
remember the password and it may be able
01:08:56.594 --> 01:09:00.698
to just do it all via email.
01:09:00.698 --> 01:09:01.375
Double-check that.
01:09:01.375 --> 01:09:05.421
JEANNINE: I wanted that question
01:09:05.421 --> 01:09:07.527
asked because I know we have had a few
01:09:07.527 --> 01:09:08.689
people that has happened to. And for
01:09:08.689 --> 01:09:12.285
those of you who have a set up Login.gov
01:09:12.285 --> 01:09:14.785
account is always a good idea to have a
01:09:14.785 --> 01:09:18.257
secondary means in your Login.gov
01:09:18.257 --> 01:09:19.624
account of being contacted in case the
01:09:19.624 --> 01:09:23.332
same kind of thing happens. If you're
01:09:23.332 --> 01:09:25.420
using your work phone for your Login.gov
01:09:25.420 --> 01:09:31.969
account for a secondary security and you
01:09:31.969 --> 01:09:33.603
leave that work and lose that phone
01:09:33.603 --> 01:09:39.148
number then you are in trouble. Is
01:09:39.148 --> 01:09:42.219
always smart to use a secondary means of
01:09:42.219 --> 01:09:50.083
authentication or don't use your work
01:09:50.083 --> 01:09:53.796
phone number or email. Use the email you
01:09:53.796 --> 01:09:54.332
will always have with you.
01:09:54.332 --> 01:09:56.635
OMAR: Another question but I will
01:09:56.635 --> 01:10:01.067
skip it because the remedy is what we
01:10:01.067 --> 01:10:01.068
just discussed.
01:10:01.068 --> 01:10:05.478
Next one on TSR -- is a company
01:10:05.478 --> 01:10:07.221
expected to pay the TSR fee for all
01:10:07.221 --> 01:10:12.517
individual licensed employees? Not
01:10:12.517 --> 01:10:13.391
officers or qualifiers?
01:10:13.391 --> 01:10:19.401
JEANNINE: That is the company
01:10:19.401 --> 01:10:22.435
decision. It is your company's decision
01:10:22.435 --> 01:10:23.968
whether one of the perks or benefits you
01:10:23.968 --> 01:10:27.611
is that they will pay your fee for your
01:10:27.611 --> 01:10:29.177
TSR. That is between you and your
01:10:29.177 --> 01:10:31.020
company. If your company is not willing
01:10:31.020 --> 01:10:34.287
to pay it, when you file your TSR you
01:10:34.287 --> 01:10:38.830
will have to pay your $100 fee yourself.
01:10:38.830 --> 01:10:43.080
OMAR: Let's go ahead --
01:10:43.080 --> 01:10:45.555
JEANNINE: Yes. Let's move on. We
01:10:45.555 --> 01:10:49.061
will pen it to use that user fees. And
01:10:49.061 --> 01:10:50.896
then we will have an additional Q&A at
01:10:50.896 --> 01:10:53.301
the end of that for user fees.
01:10:53.301 --> 01:11:08.595

01:11:08.595 --> 01:11:17.848
2024 permit user fee. I know this
01:11:17.848 --> 01:11:21.012
has been a long time coming. I know I
01:11:21.012 --> 01:11:22.512
have said this on internal webinars
01:11:22.512 --> 01:11:27.323
before. That yes will have a system in
01:11:27.323 --> 01:11:31.300
place soon to be able to pay your user
01:11:31.300 --> 01:11:33.474
fee online. And this year, we have a
01:11:33.474 --> 01:11:35.042
system in place. Really excited about
01:11:35.042 --> 01:11:38.184
it. I hope you brokers out there are
01:11:38.184 --> 01:11:45.158
excited to see. So we published a
01:11:45.158 --> 01:11:47.099
Federal Register notice on November 27th
01:11:47.099 --> 01:11:48.277
announcing that the user fee was going
01:11:48.277 --> 01:11:53.821
to be do February 9th of 2024. We also
01:11:53.821 --> 01:11:55.900
published in that announcement that you
01:11:55.900 --> 01:11:59.754
can pay three eCBP. No longer have to
01:11:59.754 --> 01:12:06.358
write a check. Go to the port and drop
01:12:06.358 --> 01:12:09.228
your check off. Wait for your receipt to
01:12:09.228 --> 01:12:10.830
be written. You can do it online and get
01:12:10.830 --> 01:12:13.665
your receipt emailed to you and you are
01:12:13.665 --> 01:12:20.825
done. So we are really excited that is
01:12:20.825 --> 01:12:22.240
available to you and we are hoping you
01:12:22.240 --> 01:12:22.831
all will use it.
01:12:22.831 --> 01:12:33.629
The fee this year is $174.80. It is
01:12:33.629 --> 01:12:36.003
due February 9th of 2024. The portal has
01:12:36.003 --> 01:12:38.269
been open since the 29th of November. A
01:12:38.269 --> 01:12:42.012
soft opening. It took us until now to
01:12:42.012 --> 01:12:45.837
officially talk to about it beyond the
01:12:45.837 --> 01:12:51.313
CSMS message. So we are hoping, hoping
01:12:51.313 --> 01:12:52.844
that the majority of you out there
01:12:52.844 --> 01:12:59.640
holding a national permit will pay your
01:12:59.640 --> 01:13:03.416
user fee online.
01:13:03.416 --> 01:13:05.818
So who owes the user fee? Is not
01:13:05.818 --> 01:13:12.972
about licenses. We are talking about
01:13:12.972 --> 01:13:15.009
individuals and companies that have a
01:13:15.009 --> 01:13:16.582
brokers license and hold an active
01:13:16.582 --> 01:13:20.155
national permit. If you hold an active
01:13:20.155 --> 01:13:25.563
national permit that has been in place
01:13:25.563 --> 01:13:30.870
this month or before this month, it had
01:13:30.870 --> 01:13:36.091
to of been issued December this month or
01:13:36.091 --> 01:13:46.270
earlier, you owe the 2024 user fee. So
01:13:46.270 --> 01:13:51.899
while I talked about 15,000 licenses out
01:13:51.899 --> 01:13:56.176
there that have to submit a status
01:13:56.176 --> 01:14:05.191
report. The user fee is a very small
01:14:05.191 --> 01:14:06.396
pool inside that 15,000 people. So if
01:14:06.396 --> 01:14:10.804
you don't have a permit you don't owe a
01:14:10.804 --> 01:14:13.573
permit user fee. If all you hold is a
01:14:13.573 --> 01:14:15.953
license, we are not talking about
01:14:15.953 --> 01:14:17.944
licenses anymore. I want to clarify that
01:14:17.944 --> 01:14:23.784
because some people get that confused.
01:14:23.784 --> 01:14:25.757
So what happens if you don't pay your
01:14:25.757 --> 01:14:29.474
permit user fee? Again, similar to the
01:14:29.474 --> 01:14:31.378
license -- if you fail to pay your
01:14:31.378 --> 01:14:34.351
permit user fi by February 9th, the BMO
01:14:34.351 --> 01:14:38.691
will mill you a letter. That says I am
01:14:38.691 --> 01:14:43.132
sorry but your permit has been revoked
01:14:43.132 --> 01:14:44.574
by operation of law because you failed
01:14:44.574 --> 01:14:47.781
to pay the fees you cannot conduct
01:14:47.781 --> 01:14:50.489
customs business in 2024. You don't want
01:14:50.489 --> 01:14:51.855
to get that letter. Especially if you
01:14:51.855 --> 01:14:53.931
are actively transacting customs
01:14:53.931 --> 01:14:59.707
business. So please, please get that fee
01:14:59.707 --> 01:15:02.317
paid. If you fail to submit that fee and
01:15:02.317 --> 01:15:06.354
it is in fact revoked than the remedy to
01:15:06.354 --> 01:15:09.657
that is you will have to file a new
01:15:09.657 --> 01:15:14.915
permit application under the new
01:15:14.915 --> 01:15:20.144
regulatory requirements. And the broker
01:15:20.144 --> 01:15:21.478
management officer will review that and
01:15:21.478 --> 01:15:22.548
make a decision on issue the permit.
01:15:22.548 --> 01:15:26.588
So please get that fee paid in on or
01:15:26.588 --> 01:15:34.438
before February 9th. And just like with
01:15:34.438 --> 01:15:35.740
licenses, if you do have a permit
01:15:35.740 --> 01:15:38.573
revoked will have to publish that in the
01:15:38.573 --> 01:15:45.128
Federal Register. So that is the
01:15:45.128 --> 01:15:49.808
regulatory piece. I'll pass it back over
01:15:49.808 --> 01:15:53.619
to Rev Mod to show you how to submit
01:15:53.619 --> 01:15:57.377
that user fi through the portal. Way
01:15:57.377 --> 01:15:59.071
easier than the triennial. A couple of
01:15:59.071 --> 01:16:02.013
quick fill in the blocks and submit your
01:16:02.013 --> 01:16:09.124
user fi payment. Will?
01:16:09.124 --> 01:16:15.688
>> Will: This is just a list of the
01:16:15.688 --> 01:16:17.187
elements that are required for you to
01:16:17.187 --> 01:16:22.167
quickly fill out. If you have them
01:16:22.167 --> 01:16:23.167
convenient and collected before you go
01:16:23.167 --> 01:16:27.810
into the system it will make it that
01:16:27.810 --> 01:16:27.849
much quicker.
01:16:27.849 --> 01:16:37.733
As of this morning, 17% of the
01:16:37.733 --> 01:16:42.543
permit holders have filed their annual
01:16:42.543 --> 01:16:47.454
user fee for 2024 and 91% of those
01:16:47.454 --> 01:16:51.155
people used our system for making their
01:16:51.155 --> 01:16:51.195
payment.
01:16:51.195 --> 01:16:56.501
There is a commercial I have seen
01:16:56.501 --> 01:17:03.149
lately where a bank is advertising -- it
01:17:03.149 --> 01:17:05.015
can't be easier than this -- and they
01:17:05.015 --> 01:17:06.819
could have used us in one of their
01:17:06.819 --> 01:17:06.820
commercials.
01:17:06.820 --> 01:17:15.585
As you see in the left-hand corner,
01:17:15.585 --> 01:17:22.638
you can go to the eCBP portal and either
01:17:22.638 --> 01:17:32.144
click on login at the top or on the
01:17:32.144 --> 01:17:36.049
left-hand side. You can click either of
01:17:36.049 --> 01:17:38.090
those places and it will start the login
01:17:38.090 --> 01:17:41.580
process for Login.gov. You will still
01:17:41.580 --> 01:17:45.558
have those two acknowledgments --
01:17:45.558 --> 01:17:48.927
acknowledge you agree to CBP security
01:17:48.927 --> 01:17:51.300
statement and privacy statement. And
01:17:51.300 --> 01:17:55.338
once you do that, you will go to
01:17:55.338 --> 01:17:56.480
Login.gov.
01:17:56.480 --> 01:18:03.091
When you come back from Login.gov,
01:18:03.091 --> 01:18:04.225
you will again be on the brokers
01:18:04.225 --> 01:18:09.403
homepage and you select permit user fee
01:18:09.403 --> 01:18:14.399
payment button which is represented on
01:18:14.399 --> 01:18:14.906
the right-hand side in red.
01:18:14.906 --> 01:18:28.029
Once you have selected that button,
01:18:28.029 --> 01:18:30.029
it will take you to the screen. Where
01:18:30.029 --> 01:18:39.653
the permit user fi payment 2024 and it
01:18:39.653 --> 01:18:41.024
requires you to enter license number and
01:18:41.024 --> 01:18:45.188
license issue date. There has been some
01:18:45.188 --> 01:18:46.200
confusion there and we will talk about
01:18:46.200 --> 01:18:52.775
it in a couple minutes but while
01:18:52.775 --> 01:18:55.752
Jeannine said this is permits only and
01:18:55.752 --> 01:18:56.608
only concerning permits, we still
01:18:56.608 --> 01:19:01.403
identify you by the use of your license
01:19:01.403 --> 01:19:03.074
number and license issue date. Not any
01:19:03.074 --> 01:19:05.911
other issue date. Not permit user issue
01:19:05.911 --> 01:19:11.769
date. Or any other issue date. Just
01:19:11.769 --> 01:19:12.449
license number and corresponding issue
01:19:12.449 --> 01:19:12.450
date.
01:19:12.450 --> 01:19:17.758
It will move you down and have you
01:19:17.758 --> 01:19:27.211
verify the license name. Permit user
01:19:27.211 --> 01:19:27.648
filer code and permit number.
01:19:27.648 --> 01:19:34.027
Then you need to enter or update
01:19:34.027 --> 01:19:36.634
name an email for receipt.
01:19:36.634 --> 01:19:49.347
As one of the requirements, the
01:19:49.347 --> 01:19:54.880
permit user has to maintain their office
01:19:54.880 --> 01:19:59.354
of record address. That will pop up and
01:19:59.354 --> 01:20:05.765
allow you to edit is an edit button in
01:20:05.765 --> 01:20:08.968
the address field and business email
01:20:08.968 --> 01:20:08.969
field.
01:20:08.969 --> 01:20:21.773
If you select the edit on the office
01:20:21.773 --> 01:20:23.679
of record address field, there will be a
01:20:23.679 --> 01:20:27.957
pop-up on the right-hand side that says
01:20:27.957 --> 01:20:29.458
-- are you authorized to make edits to
01:20:29.458 --> 01:20:33.724
this address? It is a regulation you
01:20:33.724 --> 01:20:36.368
have that address so we want to make
01:20:36.368 --> 01:20:37.586
sure the right people are making the
01:20:37.586 --> 01:20:37.587
adjustments.
01:20:37.587 --> 01:20:45.133
If you select okay then it will take
01:20:45.133 --> 01:20:46.981
you to the E signed and you will type in
01:20:46.981 --> 01:20:51.958
your name. And press the E sign and pay
01:20:51.958 --> 01:20:53.298
button on the right-hand side. That will
01:20:53.298 --> 01:21:03.567
take you to pay .gov and again pay .gov
01:21:03.567 --> 01:21:04.235
will except credit or debit card.
01:21:04.235 --> 01:21:14.218
Here are some common issues. We have
01:21:14.218 --> 01:21:18.255
had a number of people and we are taking
01:21:18.255 --> 01:21:21.731
steps to clarify this issue but when you
01:21:21.731 --> 01:21:26.020
are entering the system you need to use
01:21:26.020 --> 01:21:31.196
license number and the license issue
01:21:31.196 --> 01:21:33.004
date. For that permit holder.
01:21:33.004 --> 01:21:38.445
We have had a number of people
01:21:38.445 --> 01:21:39.416
trying to put in their license number
01:21:39.416 --> 01:21:44.731
and permit issue date. Or permit number
01:21:44.731 --> 01:21:48.031
and permit issue date those simply will
01:21:48.031 --> 01:21:50.738
not work. We'll not produce anything.
01:21:50.738 --> 01:21:59.054
There are other mismatches of data
01:21:59.054 --> 01:22:00.326
down there on the slide but those are
01:22:00.326 --> 01:22:04.498
the main thing that are effective it is
01:22:04.498 --> 01:22:10.380
very, very simple. Very quick. And
01:22:10.380 --> 01:22:13.515
allows you to process it. And not leave
01:22:13.515 --> 01:22:20.811
your office or in any other way have to
01:22:20.811 --> 01:22:23.090
expend any energy other than going
01:22:23.090 --> 01:22:24.153
online and putting in these few data.
01:22:24.153 --> 01:22:38.623
Jeannine, back to you.
01:22:38.623 --> 01:22:39.870
JEANNINE: Okay. All right. We do
01:22:39.870 --> 01:22:45.139
have some questions. On the permit user
01:22:45.139 --> 01:22:50.162
fee and another general question. So
01:22:50.162 --> 01:22:51.264
Omar will go through the questions and
01:22:51.264 --> 01:22:52.504
will get someone to answer them.
01:22:52.504 --> 01:22:58.050
OMAR: If we set up new login for
01:22:58.050 --> 01:23:00.583
CBP will everything get lost or can
01:23:00.583 --> 01:23:09.426
password be recovered?
01:23:09.426 --> 01:23:10.691
JEANNINE: Mark or someone from Rev
01:23:10.691 --> 01:23:12.426
Mod -- do you have an answer?
01:23:12.426 --> 01:23:14.817
>> Mark: If you have created a new
01:23:14.817 --> 01:23:22.031
Login.gov account, and you have filed in
01:23:22.031 --> 01:23:25.997
the past on eCBP then yes -- please
01:23:25.997 --> 01:23:29.635
contact the Rev Mod service desk and
01:23:29.635 --> 01:23:33.111
they will reappoint your account to your
01:23:33.111 --> 01:23:36.650
new Login.gov account so you can
01:23:36.650 --> 01:23:39.193
maintain all of that previous
01:23:39.193 --> 01:23:44.033
information.
01:23:44.033 --> 01:23:45.435
>> Will: I posted the address for
01:23:45.435 --> 01:23:50.079
the Rev Mod service desk in the comments
01:23:50.079 --> 01:23:53.539
field a couple minutes ago.
01:23:53.539 --> 01:23:55.904
OMAR: As a customs broker custom me
01:23:55.904 --> 01:24:00.968
company does the ( ) need to be a
01:24:00.968 --> 01:24:04.844
corporate officer?
01:24:04.844 --> 01:24:14.742
JEANNINE: Sorry. The permit
01:24:14.742 --> 01:24:16.337
qualifier does not have to be an officer
01:24:16.337 --> 01:24:21.145
of the company. The license qualifier
01:24:21.145 --> 01:24:28.783
must be an officer of the company. But
01:24:28.783 --> 01:24:30.757
nothing permit qualifier. In many cases
01:24:30.757 --> 01:24:32.667
it is the same person. Then of course
01:24:32.667 --> 01:24:34.936
they would have to be an officer. But in
01:24:34.936 --> 01:24:38.606
some cases a brokerage has identified
01:24:38.606 --> 01:24:41.385
their permit qualifier as a different
01:24:41.385 --> 01:24:42.685
persons than their license qualifier.
01:24:42.685 --> 01:24:44.605
The permit qualifier does not have to be
01:24:44.605 --> 01:24:49.350
an officer of the company.
01:24:49.350 --> 01:24:54.921
OMAR: Can you confirm that we no
01:24:54.921 --> 01:24:59.465
longer have to pay for the local permits
01:24:59.465 --> 01:25:01.933
and only have to pay for the national
01:25:01.933 --> 01:25:01.934
permit?
01:25:01.934 --> 01:25:03.593
JEANNINE: Yes. That is accurate.
01:25:03.593 --> 01:25:09.600
All local permits have gone away. They
01:25:09.600 --> 01:25:10.934
don't exist anymore. Have not existed
01:25:10.934 --> 01:25:17.015
since December 19th of 2022. And you
01:25:17.015 --> 01:25:21.526
only paid one user fee for 2023. You
01:25:21.526 --> 01:25:24.063
paid a user fi for your national permit.
01:25:24.063 --> 01:25:27.794
That is the same this year. Every broker
01:25:27.794 --> 01:25:31.603
who is transacting customs business with
01:25:31.603 --> 01:25:33.202
their filer code and permit only has one
01:25:33.202 --> 01:25:36.108
national permit.
01:25:36.108 --> 01:25:40.901
OMAR: Does license holder and
01:25:40.901 --> 01:25:42.473
company who has a national permit have
01:25:42.473 --> 01:25:44.669
to pay user fee?
01:25:44.669 --> 01:25:48.044
JEANNINE: That is a good question.
01:25:48.044 --> 01:25:52.658
I think you are asking does the fee have
01:25:52.658 --> 01:25:58.004
to be paid by the license holder? No
01:25:58.004 --> 01:26:06.605
wait -- so the user fee is only owed on
01:26:06.605 --> 01:26:10.065
the national permit. And each company or
01:26:10.065 --> 01:26:14.470
each soul proprietor transacting customs
01:26:14.470 --> 01:26:15.645
business only has one national permit.
01:26:15.645 --> 01:26:19.682
So is just paid on that. We are not
01:26:19.682 --> 01:26:24.048
dictating who is -- who within the
01:26:24.048 --> 01:26:26.517
company is expected to sign in and
01:26:26.517 --> 01:26:29.386
submit that user fee. That is your
01:26:29.386 --> 01:26:34.396
choice. As a company. Who you are going
01:26:34.396 --> 01:26:35.867
to designate to sign in and pay that
01:26:35.867 --> 01:26:38.006
user fee.
01:26:38.006 --> 01:26:40.210
They just need to have authority to
01:26:40.210 --> 01:26:43.515
submit it for the company.
01:26:43.515 --> 01:26:47.655
OMAR: Should we use the qualifying
01:26:47.655 --> 01:26:51.628
license holders license date or person
01:26:51.628 --> 01:26:56.062
making payment?
01:26:56.062 --> 01:26:59.013
JEANNINE: If you are making a
01:26:59.013 --> 01:27:04.615
payment on the permit, it needs to be
01:27:04.615 --> 01:27:08.387
the license associated with that permit.
01:27:08.387 --> 01:27:09.891
If you are an organization brokerage and
01:27:09.891 --> 01:27:11.466
you holder permit that you need to put
01:27:11.466 --> 01:27:15.701
in the organization brokerage license
01:27:15.701 --> 01:27:19.542
number and license issue date. If you
01:27:19.542 --> 01:27:20.751
are a sole proprietor operating under a
01:27:20.751 --> 01:27:22.984
permit issued to you as a sole
01:27:22.984 --> 01:27:25.890
proprietor individual, then you would
01:27:25.890 --> 01:27:27.293
input your individual license and
01:27:27.293 --> 01:27:34.937
individual license issue date.
01:27:34.937 --> 01:27:41.009
OMAR: On the permit user fee, do
01:27:41.009 --> 01:27:42.686
you see corporate license number or
01:27:42.686 --> 01:27:44.185
qualifier license number?
01:27:44.185 --> 01:27:47.924
JEANNINE: Corporate license number
01:27:47.924 --> 01:27:49.804
because the permit is issued to the
01:27:49.804 --> 01:27:52.246
Corporation. Not to the individual
01:27:52.246 --> 01:27:52.879
qualifier.
01:27:52.879 --> 01:27:56.384
OMAR: License number we use is the
01:27:56.384 --> 01:28:00.524
one on our actual national permit copy,
01:28:00.524 --> 01:28:00.525
right?
01:28:00.525 --> 01:28:04.913
JEANNINE: So the national permit
01:28:04.913 --> 01:28:08.610
that we issue to you does have your
01:28:08.610 --> 01:28:10.110
license number on it. It does not
01:28:10.110 --> 01:28:15.088
contain your license issue date. The
01:28:15.088 --> 01:28:17.626
issue date on your permit is your permit
01:28:17.626 --> 01:28:20.231
issue date. So you need to use the
01:28:20.231 --> 01:28:24.410
license number and the issue date that
01:28:24.410 --> 01:28:26.244
is on your license that was issued to
01:28:26.244 --> 01:28:30.780
you. It is the same license number and
01:28:30.780 --> 01:28:32.582
issue date you have to use when you go
01:28:32.582 --> 01:28:36.492
into file your TSR.
01:28:36.492 --> 01:28:40.844
OMAR: Does an organization row
01:28:40.844 --> 01:28:43.643
courage license holder have to have his
01:28:43.643 --> 01:28:47.707
or her own permit?
01:28:47.707 --> 01:28:49.378
JEANNINE: I think what you are
01:28:49.378 --> 01:28:53.842
asking hopefully is your asking does the
01:28:53.842 --> 01:28:58.474
license qualifier for the organization
01:28:58.474 --> 01:29:00.877
-- did they have to have a permit? No.
01:29:00.877 --> 01:29:05.128
The permit -- when you have an
01:29:05.128 --> 01:29:07.037
organization that is licensed, the
01:29:07.037 --> 01:29:14.579
permit is issued to the organization. If
01:29:14.579 --> 01:29:16.149
that is not what you are asking you
01:29:16.149 --> 01:29:17.632
might have to rephrase the question for
01:29:17.632 --> 01:29:19.154
me.
01:29:19.154 --> 01:29:27.632
OMAR: Two companies merge and
01:29:27.632 --> 01:29:29.292
company names change. Do separate new
01:29:29.292 --> 01:29:30.765
account for the organization?
01:29:30.765 --> 01:29:34.736
JEANNINE: Well, good question. If
01:29:34.736 --> 01:29:40.059
you have a merger -- I don't have enough
01:29:40.059 --> 01:29:40.861
information to answer that question
01:29:40.861 --> 01:29:42.967
appropriate. Probably because if you had
01:29:42.967 --> 01:29:46.427
two rogue ridges that merged, one of
01:29:46.427 --> 01:29:51.266
those brokerage licenses would have been
01:29:51.266 --> 01:29:53.909
retained. Whatever company continue to
01:29:53.909 --> 01:29:58.485
exist -- that brokerage license would be
01:29:58.485 --> 01:30:01.726
the continuing to exist license. And it
01:30:01.726 --> 01:30:06.462
still exists in our system. So I don't
01:30:06.462 --> 01:30:07.795
know what your scenario is. I don't know
01:30:07.795 --> 01:30:10.100
if you reported your merger and
01:30:10.100 --> 01:30:14.253
acquisition to CBP yet as required by
01:30:14.253 --> 01:30:15.516
regulation. What you may need to send us
01:30:15.516 --> 01:30:20.392
an email directly to broker management
01:30:20.392 --> 01:30:25.076
at DHS.gov and give us more details so
01:30:25.076 --> 01:30:27.254
we can help you with that question. I
01:30:27.254 --> 01:30:28.694
don't have enough information to answer
01:30:28.694 --> 01:30:29.096
it well right now.
01:30:29.096 --> 01:30:36.235
So we are going to take all these
01:30:36.235 --> 01:30:39.009
questions. Like the question I just said
01:30:39.009 --> 01:30:41.394
I cannot answer -- that probably won't
01:30:41.394 --> 01:30:43.563
be posted as an FAQ because it is a very
01:30:43.563 --> 01:30:46.798
specific event that happened. But these
01:30:46.798 --> 01:30:47.437
general questions we have been
01:30:47.437 --> 01:30:53.650
answering, we will compile them. And we
01:30:53.650 --> 01:30:56.693
will post them as FAQs on our FAQ page.
01:30:56.693 --> 01:31:00.000
It will take a few days or a week to do
01:31:00.000 --> 01:31:02.584
that so not up there tomorrow.
01:31:02.584 --> 01:31:07.356
OMAR: Last question -- if brokerage
01:31:07.356 --> 01:31:09.763
company has only one license holder got
01:31:09.763 --> 01:31:11.295
does this license holder have to have a
01:31:11.295 --> 01:31:12.420
national permit issued for himself or
01:31:12.420 --> 01:31:16.900
herself?
01:31:16.900 --> 01:31:18.642
JEANNINE: Two types of licenses.
01:31:18.642 --> 01:31:21.044
You either have an individual license --
01:31:21.044 --> 01:31:24.046
we call that a soul proprietor. You are
01:31:24.046 --> 01:31:29.025
operating in your own personal name. You
01:31:29.025 --> 01:31:31.767
are a sole proprietor. You are not a
01:31:31.767 --> 01:31:38.343
company. If you have that, then you have
01:31:38.343 --> 01:31:39.153
a permit associated with your individual
01:31:39.153 --> 01:31:39.154
license.
01:31:39.154 --> 01:31:45.644
The other kind of license is an
01:31:45.644 --> 01:31:46.984
organization license which is a license
01:31:46.984 --> 01:31:52.378
issued to a Corporation. And LLC. In
01:31:52.378 --> 01:31:55.415
association. Partnership. Those are
01:31:55.415 --> 01:32:00.129
legal entities that have filing with the
01:32:00.129 --> 01:32:01.900
state. If you registered with the state
01:32:01.900 --> 01:32:05.603
they are an organization. That
01:32:05.603 --> 01:32:10.819
organization has to have an organization
01:32:10.819 --> 01:32:13.064
permit. So permit issued to the
01:32:13.064 --> 01:32:13.896
organization if they are transacting
01:32:13.896 --> 01:32:17.373
customs business. So two different types
01:32:17.373 --> 01:32:22.591
of licenses. Permits are attached to
01:32:22.591 --> 01:32:25.328
those different licenses.
01:32:25.328 --> 01:32:28.935
OMAR: Can you confirm that the
01:32:28.935 --> 01:32:31.207
issue date of the national permit is the
01:32:31.207 --> 01:32:35.388
date on the license of the individual
01:32:35.388 --> 01:32:40.125
license holder?
01:32:40.125 --> 01:32:46.136
JEANNINE: Customs issues licenses
01:32:46.136 --> 01:32:49.080
and the license has an issue date. If an
01:32:49.080 --> 01:32:53.659
individual or an organization wishes to
01:32:53.659 --> 01:32:56.335
transact customs business with their
01:32:56.335 --> 01:32:59.972
filer code, filing entries, then they
01:32:59.972 --> 01:33:03.022
get issued a permit. That permit is a
01:33:03.022 --> 01:33:06.287
separate document with its own issue
01:33:06.287 --> 01:33:09.059
date. I don't know if I answered that
01:33:09.059 --> 01:33:13.296
question.
01:33:13.296 --> 01:33:20.839
I don't want to confuse people. I
01:33:20.839 --> 01:33:23.214
feel like I'm starting to confuse you
01:33:23.214 --> 01:33:24.680
all. But licenses and permits are two
01:33:24.680 --> 01:33:26.855
different things. If you have a permit,
01:33:26.855 --> 01:33:29.360
you know you have a permit. If you are
01:33:29.360 --> 01:33:32.457
not sure you have a permit got you
01:33:32.457 --> 01:33:33.795
probably only have a license and you are
01:33:33.795 --> 01:33:34.127
not transacting customs business.
01:33:34.127 --> 01:33:53.013

01:33:53.013 --> 01:33:57.491
OMAR: We are not seeing any more
01:33:57.491 --> 01:34:04.824
questions come in. So we will go ahead
01:34:04.824 --> 01:34:13.437
and close for today.
01:34:13.437 --> 01:34:15.479
JEANNINE: Folks, if you have
01:34:15.479 --> 01:34:19.831
questions about policy. About your
01:34:19.831 --> 01:34:21.795
license. The status of your license.
01:34:21.795 --> 01:34:23.544
Status of your permit. You can certainly
01:34:23.544 --> 01:34:27.151
either email the broker management
01:34:27.151 --> 01:34:29.128
officer who oversees your license and
01:34:29.128 --> 01:34:35.299
permit. That would be the broker
01:34:35.299 --> 01:34:36.611
management officer at the location from
01:34:36.611 --> 01:34:41.609
which your license was issued. We have a
01:34:41.609 --> 01:34:42.849
broker management officer contact list
01:34:42.849 --> 01:34:47.321
on our broker webpage.
01:34:47.321 --> 01:34:51.762
Or, you can also email us at our
01:34:51.762 --> 01:34:54.929
email address which is broker management
01:34:54.929 --> 01:35:02.742
at CBP dot DHS.gov. But if you reach out
01:35:02.742 --> 01:35:07.653
to your broker management officer it
01:35:07.653 --> 01:35:09.257
allows you to establish a rapport with
01:35:09.257 --> 01:35:11.567
them. Good to know who you are broker
01:35:11.567 --> 01:35:11.970
management officer is.
01:35:11.970 --> 01:35:15.239
If you have a technical issue with
01:35:15.239 --> 01:35:18.975
logging in, understanding how to fill it
01:35:18.975 --> 01:35:23.314
out, those kinds of things with eCBP
01:35:23.314 --> 01:35:29.227
portal, then you should contact the Rev
01:35:29.227 --> 01:35:30.569
Mod service desk. They have both email
01:35:30.569 --> 01:35:34.303
and phone number. That is on our webpage
01:35:34.303 --> 01:35:40.315
and also on the eCBP main portal page.
01:35:40.315 --> 01:35:42.569
There are also FAQs on the eCBP portal
01:35:42.569 --> 01:35:46.572
page. So we're trying to get as much
01:35:46.572 --> 01:35:50.520
information out there to you so you can
01:35:50.520 --> 01:35:51.760
be self-sufficient. And we hope you will
01:35:51.760 --> 01:35:51.933
use those resources.
01:35:51.933 --> 01:35:58.631
We will turn it back over to Chrissi
01:35:58.631 --> 01:36:04.481
to close this out.
01:36:04.481 --> 01:36:05.884
CHRISSI: Thank you Jeannine. This
01:36:05.884 --> 01:36:07.521
concludes our webinar for this
01:36:07.521 --> 01:36:07.522
afternoon.
01:36:07.522 --> 01:36:10.194
If you have logged into this webinar
01:36:10.194 --> 01:36:11.696
use your email you will receive an email
01:36:11.696 --> 01:36:18.870
with the CCS CES code. This is a
01:36:18.870 --> 01:36:20.396
reminder the webinar will be posted on
01:36:20.396 --> 01:36:23.133
the Tremont website. Thank you for

01:36:24.304 --> 01:36:24.304
day.