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DHS is creating more equitable and accessible
services by focusing on the diverse needs

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of the individuals and organizations we serve,
including those who are traditionally underserved.

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Disaster survivors may apply for FEMA Disaster Assistance
Online at DisasterAssistance.gov, on FEMA's mobile app,

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by phone, or in person to help make the airport
screening process smooth and equitable.

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TSA offers the TSA notification card to passengers

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who may have issues or concerns
that affect the airport screening process.

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Although TSA encourages verbal communication,
this notification card provides passengers

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with an easy, discreet way to communicate
their screening accommodations

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to transportation security officers
when entering the security line.

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These are just a few examples of how DHS
is working to improve its customer experience

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by creating equitable, accessible, effective services.

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Contact the DHS team to learn more about how equity

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and accessibility play an important role
in your organization's customer experience.