DHS is creating more equitable and accessible services by focusing on the diverse needs
of the individuals and organizations we serve, including those who are traditionally underserved.
Disaster survivors may apply for FEMA Disaster Assistance Online at DisasterAssistance.gov, on FEMA's mobile app,
by phone, or in person to help make the airport screening process smooth and equitable.
TSA offers the TSA notification card to passengers
who may have issues or concerns that affect the airport screening process.
Although TSA encourages verbal communication, this notification card provides passengers
with an easy, discreet way to communicate their screening accommodations
to transportation security officers when entering the security line.
These are just a few examples of how DHS is working to improve its customer experience
by creating equitable, accessible, effective services.
Contact the DHS team to learn more about how equity
and accessibility play an important role in your organization's customer experience.