Does DHS really have customers? Believe it or not, we do.
They are the passengers, applicants, attorneys, mariners, travelers, citizens, businesses,
federal agencies, and even employees that we interact with every day.
Every time someone interacts with DHS to access a service, we have a touchpoint with them.
It could be a phone call to the CBP Contact Center, a form on my USCIS
or a home inspection with a FEMA claims inspector. These touchpoints are opportunities for positive,
productive interactions that, when put together, make up a positive customer experience
that builds trust in the department and helps us better protect the homeland.
Join the growing movement to more efficiently and effectively meet the mission by better
understanding and improving the experience of the people and organizations accessing our services.
Contact the DHS team to learn how to get started.