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Does DHS really have customers? Believe it or not, we do.

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They are the passengers, applicants, attorneys,
mariners, travelers, citizens, businesses,

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federal agencies, and even employees
that we interact with every day.

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Every time someone interacts with DHS to access a
service, we have a touchpoint with them.

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It could be a phone call to the CBP
Contact Center, a form on my USCIS

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or a home inspection with a FEMA claims inspector.
These touchpoints are opportunities for positive,

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productive interactions that, when put together,
make up a positive customer experience

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that builds trust in the department
and helps us better protect the homeland.

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Join the growing movement to more efficiently
and effectively meet the mission by better

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understanding and improving the experience of the
people and organizations accessing our services.

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Contact the DHS team to learn how to get started.