The following is a list of important resources for individuals enrolled in the MPP program and their legal representatives.
Individuals can access case status information as long as they know their A-number (the nine-digit number that begins with the letter “A” and is found in the upper right-hand corner of the Notice to Appear and other immigration-related documentation). Case information can be accessed 24 hours a day, 7 days a week via EOIR’s Automated Case Information Portal or at 1-800-898-7180 (toll-free).
Immigration Court Helpdesk
If you have questions about the immigration court process, please contact the Immigration Court Helpdesk at any of the following locations:
|Location||Immigration Court Helpdesk Contact|
561-510-6865 (Monday - Friday, 9 a.m. - 5 p.m. ET)
New York, New York
315-690-4831 (Monday - Friday, 9 a.m. - 5 p.m. ET)
San Antonio, Texas
210-864-2917 (Monday - Friday, 9 a.m. - 5 p.m. CT)
312-660-1328 (Monday - Thursday, 8:30 a.m. - 5 p.m. CT)
Los Angeles, California
323-905-0404 (Tuesday and Thursday, 9 a.m. - 4 p.m. PT)
The Immigration Court Helpdesk services are also available to non-English speakers. Please inform the Helpdesk of your native language and dialect. Although you should start with the Helpdesk nearest you, you may also contact any of the other Helpdesks. For printable and shareable versions of this information, please see the flyer in English, Spanish, and Portuguese.
If you are in removal proceedings, you need to ensure that your address is up to date with the immigration court. Every time you move residences, you must update your address by submitting an EOIR-33, Change of Address Form (by mail or in person) to the court location where your case is currently scheduled. You can also submit the form online through EOIR’s website.
You may be represented by the attorney of your choice and are not required to pick a legal service provider from these lists. You are also not required to be represented by a lawyer at all, if you do not wish to be.
“Know Your Rights” Information
The following links provide important information and videos regarding your rights during immigration proceedings:
- Know Your Rights Pamphlet (in English)
- Know Your Rights Video (in English)
- Conozca sus derechos- folleto (en Español)
- Conozca sus derechos- video (en Español)
- Conheça seus direitos- panfleto (em Português)
Self Help Materials
If you are not represented by counsel or need additional resources, you can access resources on EOIR's Self-Help Materials website, including information on the topics listed below:
- Accessing an Attorney
- Change of Address and Change of Venue
- EOIR Self- Help Legal Centers
- Missed Hearings
- Notice to Appear
- Self-Help Guides to Immigration Removal, Proceedings and Common Forms of Relief
- Voluntary Departure
Complaints and Requests for Review
If you believe you clearly should not have been enrolled in MPP because you have a particular vulnerability (such as a known physical or mental health issue, including a disability or medical condition; advanced age; or increased risk of harm in Mexico due to sexual orientation or gender identity), please email MPPRequest@hq.dhs.gov.
If your circumstances have changed significantly since you were first placed in MPP and you believe you should now be taken out of MPP, you may also email MPPRequest@hq.dhs.gov with this information. Please note that the review of your request is at DHS’s discretion, and the case request process does not create any obligations or private right of action enforceable against the government in judicial or administrative proceedings.
Your email should include specific and detailed information about why you believe your enrollment into MPP is clearly incorrect or how your circumstances have changed since your initial placement in MPP. In addition, please attach any available documents that help support your request.
You can provide information in your primary language but we encourage you to submit English translations if available. Your request may take longer to process if documentation is provided in a language other than English.
Video: MPP Processing
To better understand initial MPP enrollment procedures and the forms provided to all migrants during processing, you may view this video that Customs and Border Protection (CBP) shows migrants when they are enrolled in MPP: