Our blog provides an inside-out view of what we do every day at DHS.
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UAT vs. Usability Testing
While it might feel like UAT and usability testing are interchangeable terms or that if you’re doing one, that should suffice for user input, they’re actually different tools for learning about the effectiveness of a digital product. Each method provides value towards delivering effective, human-centered products or services.
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17th Annual Small Business Award Winners
I am pleased to announce the recipients of the U.S. Department of Homeland Security (DHS) Fiscal Year (FY) 2020 Small Business and Small Business Advocate Awards. Each year, the Department recognizes small business contractors and DHS staff for their exemplary performance from the prior fiscal year
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DHS Honors Fallen Law Enforcement During National Police Week 2022
During National Police Week, DHS honored law enforcement officers who served our communities and country.
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DHS’s Approach to Solving Complex Problems with Innovative Solutions
The Department of Homeland Security’s (DHS’s) Office of the Chief Financial Officer (OCFO) supports the Department’s missions by securing and protecting resources for DHS. To better accomplish our mission, OCFO is pushing the envelope in developing new, innovative ways to process, aggregate, analyze, share, and collect data to make better informed decisions.
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Message from Secretary Alejandro N. Mayorkas on National Police Week 2022
This week is National Police Week, a time each year when law enforcement leaders and personnel from around the country and the world gather in Washington, D.C. to honor law enforcement officers who lost their lives in the line of duty, making the ultimate sacrifice in the service of our communities and our country.
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Executive Director E. Darlene Bullock, U.S. Department of Homeland Security, Office of Small and Disadvantaged Business Utilization
To support Executive Order 13985, Advancing Racial Equity and Support for Underserved Communities through the Federal Government, and the core mission of the Office of Small and Disadvantaged Business Utilization (OSDBU) of maximizing prime and subcontracting opportunities for small businesses, the OSDBU is hosting two (2) virtual Large Prime Contractor-Small Business Vendor Outreach Matchmaking Events (VOME).
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Is There a Difference Between Customer Service and Customer Experience?
As we’re working across DHS to talk about customer experience with stakeholders, one misconception has been prevalent. And that is the notion that customer experience and customer service are the same and can be used interchangeably. They are different, but they are both critical parts of improving government services. The difference really comes down to perspective.
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Recognizing Sunshine Week
Sunshine Week is a moment to recognize one of the hallmarks of good government: an institution’s openness and transparency with respect to the work we perform and how we perform it. This fundamental principle speaks to any organization’s integrity and helps build trust between our government and the communities we serve.
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DHS Remembers the One-Year Anniversary of the Atlanta Spa Shootings
Today marks the somber one-year anniversary of the tragic spa shootings near my current hometown of Atlanta, Georgia that claimed the lives of eight people, six of whom were women of Asian descent. We honor the lives of these individuals and send our thoughts and support to their families and loved ones.
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DHS Announces National Board Members of Alternatives to Detention Case Management Pilot Program
As part of our partnership with nonprofit organizations and local governments on the pilot program to improve services for noncitizens in immigration proceedings, DHS is announcing that Catholic Charities USA, Center for Migration Studies of New York, and Church World Service have been selected to serve on the National Board for the Alternatives to Detention (ATD) Case Management Pilot Program (CMPP).