Air travelers with service animals sometimes face difficulty if they need to transfer planes, because service animal relief areas are outside airport secure perimeters. Waiting for an escort, walking to the relief area, and getting back through security and to the connecting plane can take more time than is available. To solve this problem, after coordination with CRCL, TSA's revised version of "Recommended Security Guidelines for Airport Planning, Design and Construction," (PDF, Pages 226, 4.71 MB) makes clear that there is no security obstacle to establishing a service animal relief area inside airports' secure area. This is a necessary first step to solving the connecting flight problem for this group of travelers with disabilities.
By mail or phone:
The Office for Civil Rights and Civil Liberties
U.S. Department of Homeland Security
Building 410, Mail Stop #0190
Washington, D.C. 20528
Toll Free: 1-866-644-8360
Toll Free TTY: 1-866-644-8361