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  4. We Can Help Only with Three Types of Form I-134A Cases

We Can Help Only with Three Types of Form I-134A Cases

Release Date: December 7, 2023

We understand that many people have not heard from U.S. Citizenship and Immigration Services (USCIS) about their pending Form I-134A, Online Request to be a Supporter and Declaration of Financial Support filed for a Cuban, Haitian, Nicaraguan, or Venezuelan (CHNV) and are seeking case status updates. 

It is important to note that the CIS Ombudsman is not part of USCIS, and we can help only in limited circumstances. If you are seeking help with a Form I-134A, we can help only in three types of situations.

We can only help with... We cannot help with...
  • Correcting certain typographical errors (such as an email address or name) on your pending Form I-134A before U.S. Customs and Border Protection (CBP) issues the travel authorization
  • Assisting when some family members have received their travel authorizations, but other family members are still waiting
  • Getting a copy of the confirmation notice emailed to the beneficiary so they can set up their USCIS online account
  • Processing delays - USCIS has not posted processing times for Form I-134A
  • Expedite requests - USCIS does not accept expedite requests for Form I-134A
  • Overturning (or getting an explanation for) a decision not to confirm or authorize travel - USCIS does not provide explanations for these decisions
  • Other Form I-134A issues

If your issue falls into one of the three categories we can help with, read our September 27, 2023 web alert on Form I-134A for more information on how to request case assistance from our office. We updated the alert on December 7, 2023. Remember, we can only help after more than 45 days have passed since you submitted a secure message to USCIS to resolve your issue.

What we are sharing with USCIS

We have heard from thousands of sponsors who are waiting for USCIS to issue a confirmation notice and for CBP to issue the travel authorization for the individual they are sponsoring. 

Throughout 2023, we have heard stakeholder concerns that Forms I-134A were not being adjudicated in first-in, first-out order and shared those concerns with USCIS. As we received an increase in case assistance requests related to the Form I-134A, we have continued to raise this issue with the agency.

We have also worked to resolve hundreds of Form I-134A case assistance requests in the three categories above. We continue to discuss processing times with USCIS and encourage the agency to be as transparent as possible about the Form I-134A process.

What you can do while you wait

Last Updated: 12/11/2023
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