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Ombudsman Updates

These updates share information on current areas of focus in the Ombudsman's Office, as well as current topics and issues of concern.

In response to stakeholder concerns, 3 years ago the Ombudsman issued an informal recommendation to USCIS asking it to notify the customer when it rejected an improperly completed Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative.

On January 5, 2017, USCIS announced that it will post processing times using a specific date format rather than weeks or months, and that this is the “first step in providing processing times that are timelier and easier to understand.” 

Can’t find information from a previous Ombudsman Update? Previous Ombudsman Updates have been archived in the DHS FOIA Reading Room.

Last Published Date: November 9, 2017

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